Carlene Wright

Carlene Wright Email and Phone Number

Supervisor of Operations Educational Testing Service (ETS) @ Educational Testing Service (ETS)
princeton, new jersey, united states
Carlene Wright's Location
Schwenksville, Pennsylvania, United States, United States
Carlene Wright's Contact Details
About Carlene Wright

A highly accomplished and results-oriented professional with proven experience in multiple aspects of the Financial Services industry including but not limited to customer service, premium reconciliations, performing quality audits, transfer of assets, and customer service. Possesses extensive knowledge in interviewing and hiring practices, management of staff, and overall performance management. Proficient in production management, process analysis, capacity modeling and identifying areas for continuous improvement. Committed to working within budget while coaching associates to increased job performance through personal accountability.

Carlene Wright's Current Company Details
Educational Testing Service (ETS)

Educational Testing Service (Ets)

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Supervisor of Operations Educational Testing Service (ETS)
princeton, new jersey, united states
Website:
ets.org
Employees:
7347
Carlene Wright Work Experience Details
  • Educational Testing Service (Ets)
    Program Coordinator
    Educational Testing Service (Ets) Feb 2013 - Present
    Plan, organize, and direct the operational and personnel activities for the Praxis Call Center team of Customer Service Representatives. Monitor and manage daily workflow to ensure SLA is met. Partner with other areas within the organization to facilitate problem resolution in response to escalated issues, or to resolve routine workflow issues. Review metrics to identify overtime or other staffing needs. Responsible for reinforcement of program policies, and work processes, make recommendations to improve or modify program practices to bring about improved efficiencies.
  • Prudential Financial
    Associate Manager
    Prudential Financial 2011 - 2012
    Fort Washington, Pa
    Managed and developed team of twenty-two associates responsible for facilitating the Transfer of Assets (funds) from Financial Services institutions to fund Prudential Annuity products. Monitored and managed daily workflow against capacity to ensure Service Level Agreements were metAnalyzed trends to eliminate future problemsInterpreted and applied solutions to complex issues Mentored and communicated operational vision and mission to staff to inspire and drive resultsGenerated metrics and facilitated staff discussions pertaining to quality, production, attendance adherence and overall performance feedback.
  • Prudential Financial
    Associate Manager
    Prudential Financial 2009 - 2010
    Fort Washington, Pa
    Administrative responsibility for a team of twenty-six associates in the review, assembly and mailing of newly issued insurance policies to the client. Provided coaching, development, and performance feedback including mid-year and annual performance appraisalsImplemented division goals and initiatives as communicated by senior leadership teamEvaluated work processes to ensure they remained relevant and efficientReinforced work unit processes so they were compliant with regulatory requirements and implemented action plans to correct deficiencies as neededResolved escalated customer related problems as neededWorked with division management to leverage excess staff across other work units.
  • Prudential Financial
    Supervisor
    Prudential Financial 2000 - 2009
    Fort Washington, Pa
    Administrative responsibility for a core staff of ten exempt associates who performed Quality Control and Quality Assurance (TQM) audits on transactions processed for multiple insurance departments. Performed ongoing monitoring of quality results, identified trends, and partnered with Operations Management on action plans if error rate exceeded five percentPrepared and made available to senior management, various quantitative and qualitative reports, tracking trends, and measuring results for comparison to operational standardsEnsured complaints received were researched and acted upon timely to meet regulatory requirements. Responded to privacy incidents involving breaches in client’s dataAssisted with Risk Assessments, monthly and quarterly validations of key compliance activities to ensure regulatory reporting remained effectiveParticipated in process re-engineering and enhancements, systems development and redesign and outsourcing project teams.
  • Prudential Financial
    Service Team Manager
    Prudential Financial 1995 - 2000

Carlene Wright Skills

Writing Workforce Level 1 Fixed Annuities Units Payments Insurance Expenses Community Business Value Customer Oriented Vouchers Mentoring Adjustments Finance Data Mapping Client Accounts Hiring Practices Business Administration Amdocs Clarify Suspense Insurance Policies Cross Functional Team Leadership Facilitation Complaints Capacity Utilization Direct Mail Transaction Processing Tqm Management Design Coaching Funding Continuous Improvement Work Processes Metrics Resolve Auditing Refunds Accounting Workflow Human Resources Pennsylvania Results Oriented Incentive Programs Philadelphia Reconcile Guidance Gaps Customer Satisfaction System Staff Management Performance Appraisal Validation Drive Results Process Analysis Map Individual Life Reports Life Insurance Account Reconciliation Microsoft Office Operations Management Testing Risk Management Bank Deposits Offshore Training Financial Institutions Policy Supervisory Customer Service Sla Situational Leadership Surveying Assembly Project Management Quality Control System Monitoring Reward Analysis Inspection Print .net Gap Analysis Verizon Segments C Divisional Management Management System Exempt Accountability Applications Debate Inspiration Quality Assurance Regulatory Reporting Institutions Cost Savings Privacy Law Regulatory Requirements Operations Risk Assessment Business Partner Credit Remediation Pages Golang Measurements Fax Responsibility Internal Audit Highly Accomplished Six Sigma Phoenix Banking Comparison Efficiencies Efficient Executive Management Same Day Lotus Notes Wrap Financial Services Compliance Rate Production Management Quality Results Internal Controls Interviews Budgets Financial Transactions Sampling Staff Development Business Communications Quality Reviews Inclusion Risk Meetings Health Insurance Debit Cards Depository Delivery Evaluation Automation Performance Management

Carlene Wright Education Details

Frequently Asked Questions about Carlene Wright

What company does Carlene Wright work for?

Carlene Wright works for Educational Testing Service (Ets)

What is Carlene Wright's role at the current company?

Carlene Wright's current role is Supervisor of Operations Educational Testing Service (ETS).

What is Carlene Wright's email address?

Carlene Wright's email address is ca****@****zon.net

What is Carlene Wright's direct phone number?

Carlene Wright's direct phone number is +130135*****

What schools did Carlene Wright attend?

Carlene Wright attended University Of Phoenix, Community College Of Philadelphia.

What skills is Carlene Wright known for?

Carlene Wright has skills like Writing, Workforce, Level 1, Fixed Annuities, Units, Payments, Insurance, Expenses, Community, Business Value, Customer Oriented, Vouchers.

Who are Carlene Wright's colleagues?

Carlene Wright's colleagues are Richard Hilltop, Roman Ondák, Parveen Kumar, Aileen Zittle, Dawn Daniels, D Leblanc, Beepin Sahoo.

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