Carleth Joyce de Guzman is a seasoned Program Manager and Writing Consultant with over 13 years of experience in the outsourcing/offshoring industry.She offers a robust skill set encompassing program management, people leadership, business development, and process improvement. With a strong foundation in strategic planning and implementation, she excels at managing both short-term and long-term projects. Her expertise extends to customer success, full-cycle recruitment, workforce management, HR, and conflict resolution. Proven adept at managing hybrid teams across different time zones.Complementing her program management abilities is a decade-long career as a writing consultant. She is highly skilled in content review, editing, and proofreading, with a talent for providing constructive feedback and clear written instructions. Her expertise spans organizational and content development, as well as technical, syntactical, and grammatical accuracy._______________________If you are still struggling with managing and growing your business, you got the right person to help you out. She's a go getter with positive energy and attitude who embraces challenges that will spark growth. With more than a decade of experience in the outsourcing industry and her experience as a Program Manager for projects involving clients across continents, let her take operational responsibilities off your back and help you with these:- Business process development, implementation, and improvement- Strategic planning and implementation - Client coordination and management- Budget planning and management- Workflow or workforce management- Crisis and conflict management- End-to-end recruitment- Training and development- Quality control- Human resource management- Database managementFeel free to reach out.Linkedin: Carleth Joyce de GuzmanPersonal e-mail: cjdg.ebina@gmail.com