Carleton Ingram Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

Senior member of CFO's Finance leadership team responsible for developing and leading the Corporate Financial Planning & Analysis team to provide business decision support to the various corporate, divisional and functional organizations in the company. Works closely with Executive Officers as a business partner to provide actionable, timely business insights on company performance and investment decisions. Responsible for stewarding all of the company’s key business processes including long term and operational planning, quarterly forecasting, monthly business reviews, and assessments. Supports the CFO in the IR function, helping with the development of the communication plan and execution.

Stamford, Ct

Drive strategy, business development, and global operations for Starwood’s industry leading loyalty program serving over 21MM members across 1,300 hotels and resorts. Leader of four teams comprised of 300+ people based in 13 locations in 8 countries.Responsible for design and deployment of all member benefits both centrally and at hotel level. Oversee the SPG ambassador program, which provides highly personalized service to the company’s most valuable guests and customers. Manage SPG Pro, Starwood’s $3B in revenue B2B offering for meeting planners and travel professionals. Lead global strategic partnerships for SPG with responsibility for setting partnership vision, leading contract negotiations, and driving consumer-facing PR and marketing strategy.Represent SPG Operations in Starwood/Marriott integration work related to acquisition. Guide effort to combine best of both loyalty programs for 100MM members across 6K hotels. Motivate and retain talented employees through change and uncertainty – achieved best-in-class employee retention with turnover below 2%.

Stamford, Ct

Performed executive leadership position serving dual role as head of Revenue Management for Specialty Select Brands and as Lead Finance Officer for the North America Franchise organization supporting both the SVP of Full Serve Franchise and SVP of Global Specialty Select brands. Managed team throughout uncertainty associated with CEO changes and Starwood acquisition by Marriott International.Leader of 70+ person team including Revenue Management and Finance employees. Responsible for strategic finance support and topline revenue growth for 500 franchise hotels spanning Sheraton, Westin, Le Meridien, Aloft, Element and Four Points brands representing $4B in room revenue and $200MM in Corporate EBITDA. As finance leader, performed strategic restructuring of Full Serve Franchise organization to align cross functional regional teams including sales, marketing, operations, and revenue management around common goals. As revenue management leader, reimagined centralized revenue management processes and organization that lead to increased employee satisfaction and more cost-efficient operation. Change management highlights included: created scalable pool of coordinators and designed ticketing workflow system; redesigned analytics to streamline results/drivers/areas of need by manager; increased recognition to weekly/monthly/annual to communicate winning behavior; and changed layout of office and added trading floor desks to increase collaboration.

Stamford, Ct

Served in dual role as leader of both finance and revenue management on Global Specialty Select Brand executive team. Responsible for finance strategy and topline revenue growth for 330 Aloft, Element, and Four Points branded hotels in 40 countries representing $1.3B in room revenue and $95MM in corporate EBITDA.Led 60+ person North America Centralized Revenue Management team tasked with providing direct revenue management support for 150 Franchise hotels and strategic regional support for 70 hotels. Facilitated the rapid installation of the Revenue Optimization and Integrated Sales systems in hotels.Aligned Aloft, Element, and Four Points Sales, Operations, Field Marketing, and Revenue Management teams around a common set of goals and designed a monthly metric dashboard and scorecard as leader for cross-functional team transformation. Designed Four Points fee bundle and achieved senior leader support and owner acceptance of change.

Stamford, Ct

Provided high level forecast and results analysis to Starwood Senior Management involving $1.1B in worldwide EBITDA. Managed corporate level EBITDA, cash flow, centralized service programs, pre-tax forecast, and capital. Collaborated with cross functional business partners including all Divisional FP&A teams, Investor Relations, Treasury, and Accounting. Worked with Senior Leadership Team to define targets for annual $800MM centralized fee process. Developed strong team culture and provided growth opportunities for three direct reports.

White Plains, Ny

Worked with all Starwood Divisions and Senior Leadership to analyze, assess, and communicate weekly, monthly, and quarterly financial performance and forecast analysis for the CFO both pre and post the Great Recession. Developed budget targets and managed annual budget process. Managed $800MM centralized services fee process – developed analytical framework to reduce number of fees and cost of programs to hotels. Performed internal strategic consulting work in conjunction with Boston Consulting Group to analyze impact of major overhaul of Starwood’s centralized fee programs.

New York, Ny

Developed card member valuation tools and capabilities to influence decisions across the Risk, Marketing, and Finance organizations for customer acquisition offers. Led effort to assess valuation of internal customers for cross-sell and upgrade strategies.

New York, Ny

Provided strategic analysis and decision support to Charge Card Product Management including net present value and free cash flow sizing of card member acquisition offers. Led Platinum and Centurion re-pricing analysis to develop the strategic pricing plan. Supported ongoing negotiations with vendors of premium benefits and services including elite airport lounges.

New York, Ny

Developed revenue validation process for online travel division with $1B sales volume. Identified and presented cost reduction findings to senior management.

Washington D.C.

Evaluated cost and sales practices of international clients under investigation for price dumping by U.S. Department of Commerce (Commerce); industries ranged from steel and cement to pasta. Led analyst team to project pricing scenarios and pinpoint errors in price margin calculations generated by Commerce. Composed technical memos communicating findings.

Washington D.C.

Started and managed successful music company with distribution in five countries. Published, produced, and marketed releases for eight music groups over an eight-year period. Formed partnership with international record label ($1MM annual revenues) to increase sales and distribution.

Washington D.C.

Supervised temporary employees; managed accounts payable/receivable and payroll.

Master Of Business Administration - Mba, Finance And Strategy

Bachelor Of Arts - Ba, History