Carley Wilkinson Email & Phone Number

United States

• Support both internal and external users with technical and application issues
• Monitor phone and email queues
• Troubleshoot and resolve simple to moderately complex functionality issues with little to no supervision
• Thoroughly document all tickets, research, and resolutions in ticket tracking system
• Provide excellent guest service over the phone to ensure the customer has a great experience
• Write and review ad-hoc SQL query requests

Oxford, Mississippi, United States

• Create content for social media channels effectively increasing following by 25%
• Plan and execute events to create emotional connections with guests and raise positive perception of Chick-fil-A
• Follow strict brand guardrails as it relates to marketing to ensure compliance with "One Brand. One Voice."
• Strategize various promotions with intent to increase sales over previous year by 20%
• Engage community outreach through events, promotions, donation requests, and fundraisers
• Measure restaurant performance as it relates to Customer Experience with goal of being top 20% in chain

Oxford, MS

• Manage a team of 9-28 front of house team members while ensuring guests are being served with remarkable service
• Maintain strict guidelines of: speed of service, attentive and courteous team members, order accuracy, and cleanliness
• Coach, develop, and motivate team members through influence and relationship building
• Monitor labor, productivity, sales, and food cost gaps
• Resolve all guest complaints while following proper procedure

Oxford, MS

• Crafted engaging social media content
• Wrote press releases for local newspapers to help raise awareness and drive attendance for the Annual Holiday Ornament Auction
• Arranged interviews and radio spots with local media outlets
• Acted as a liaison with vendors for the auction

Pizzafari In Animal Kingdom

• Demonstrated exceptional guest service in a high-volume environment
• Trained incoming cast members proper procedures
• Enrolled in Strategizing and Implementing Marketing Principles
• Recipient of the Quarterly Reward of outstanding performance

Bachelor Of Business Administration - Bba, Marketing And Corporate Relations

Associate’S Degree, Business Administration

Activities and Societies: Phi Theta Kappa, Phi Beta Lambda, Band Manager, Choir