Carley Truelove Email & Phone Number

Oak Brook, Il, Us

•Manage returns for Wayfair which is one of the world's largest online destinations for the home.•Analytical and client-facing role maintaining a dedication to the success of Wayfair's returns process.•Troubleshoot, and manage escalations as necessary. •Document all account related activity in Truckmate and other activity tools. •Meet and exceed account management related goals.•An obsession for detail and for driving positive growth.•Strong organizational skills and a desire to routinely exceed client expectations.•Advanced Google G-Suite skills, and particular strength in Microsoft Excel.

Oak Brook, Il, Us

•Proactively monitor statuses for hundreds of freight shipments from pickup to delivery each day/week.•Utilize reporting in Miranda to manage and invoice billable shipments.•Resolve broker requests with timely communication concerning ongoing discrepancies and disputes with carriers.•Act as a key interface for three freight brokers maintaining a high level of relationship management.

Oak Brook, Il, Us

•Managed 50 unique freight customer accounts.•Averaged $5,800 gross profit each month.•Earned over 40k in gross profit in less than truckload shipments and 20k gross profit in truckload shipments.•Maintained an average gross profit margin of 30%.•Provided quality customer service and quick response times, maintaining strong customer relationships.•Shipped over 1.6 million pounds of freight.

Roseville, California, Us

• Coordinated Accounts Receivables of thirteen Managed Service Providers containing up to 250+ hospitals.• Project Manager Point Leader for process improvement software implementation.• Accounts Receivable Collections Leader with an average of $100K daily collections working in Quickbooks.• Collaborated with Wells Fargo on all collections processes and helped manage the Funding File. • Established and maintained all points of contact for client relations.

Roseville, California, Us

• Lead Point Person for 250 hospital accounts pertaining to 13 Managed Service Providers. • Assisted with high severity requests and issue escalations as needed. • Created and maintained strong connections, and long-lasting relationships with client representatives.• Ensured timely and successful delivery of solutions according to account needs and objectives.• Recorded, analyzed, and communicated progress of monthly and quarterly initiatives to Executive Leads.• Forecast and tracked key account metrics• Managed all aspects of account management including calling accounts, job order management, candidate submissions, assignment confirmations, etc.

Roseville, California, Us

• Educated nurses on terms of employment, created customized pay packages and obtained commitment for candidates for current and future job requirements. • Supervised completion of necessary pre-employment processing including reference checks, background/drug tests, and license verifications.• Maintained relationships with existing and potential Register Nurse’s providing customer service, and gained industry knowledge, as well as obtained upstanding referrals from each registered nurse to gain another Travel Nurse for FlexCare.

Loma Linda, Ca, Us

School of Medicine, Basic Science DepartmentAdministrative Assistant to Associate Dean of Graduate Student Affairs• Created an 800+ page document for external review and oordinated the accreditation process for the Western Association of Schools and Colleges Self-Study.• Scheduled all meetings for external review process, communicated status updates to program directors which resulted in a successful site visit and continued accreditation.• Produced itemized budgets, expense reports, requisitions, and maintained digital files of all office documents.

National merchandising company helping suppliers raise in-store visibility & sales. $1.5MAccount Manager • Managed 10 High-Profile continuity programs each with different operational requirements.• Achieved more than 97 percent successful completion of merchandising sales initiatives during each round of execution. • Led Walmart’s largest movie promotion in a decade, Man of Steel, a $500K program executed in four phases in all 3,700 stores Nationwide, which achieved 95 percent execution or better for each of the four phases.• Successfully managed 15 TicketMaster programs which executed in approximately 1,700 stores, placing Point of Purchase (POP) marketing material promoting big-name concerts and special events.

SHOPPER EVENTS — Rogers, AR 3/2012 – 1/2013Leading agency for in-store product sampling, product demonstrations, product launches and retailtainment events for Walmart and Sam’s Club.Event Manager• Managed all Holiday Taste of Sam’s demos for 71 unique items across all 609 Sam’s Clubs which resulted in $13M in revenue. • Promoted to manage all Optimized Mega Events for Blue Sky including special demonstrations where 6 or more Supplier products were featured for specific events and holiday’s that included Super Bowl and Fourth of July.• Created a new Event Manager training manual.

Phoenix, Az, Us

UNIVERSITY OF PHOENIX — Rogers, AR 5/2011 – 3/2012For-profit university offering a variety of degree programs at the Bachelor’s, Master’s and PhD levels.Enrollment Advisor•Successfully enrolled 8-10 students per month, 90% of whom went on to complete their degrees.

Lake Buena Vista, Florida, Us

Cross-trained in high-volume quick service food and beverage roles.• Trained 20 new interns on best practices and how to complete job duties for various positions.• Selected by management to write Standard Operating Procedures for the position of Runner, operated as a point person to fill any missing items.• Managed supply chain to and from Whispering Canyon restaurant.

Cedar Rapids, Ia, Us

- Raised over 10,000 dollars in less than four months for Washington State University Foundation working an average of 10hrs per week-Consistently worked difficult calling pools, calling parents currently paying tuition-Up-sold pledges from $25 to $35 on almost every occasion-Raised over $1,000 in a single shift, double that of co-workers in the same calling pool

-Developed a survey with a team of five people, distributed to 1,500 premium members and 5,000 free members.-Reviewed survey feedback to see the relationship between user attitude and willingness to pay for a dating website.-Conducted a usability study to determine what issues occurred during the membership sign-up process that would deter users from becoming premium members

Job Description-Engaged customers to participate in time saving home improvement services for heating and cooling, windows, siding, and roofing.-Assisted managers during interview sessions and throughout hiring process-Trained/mentored over 15 individuals for project consultant positions-Helped develop, produce, and launch new scripts for customer sales-Worked 25-30 hrs per week, maintained full course school load; and exceeded performance and bonus goals. Also maintained honors level GPA-Achieved above average quality assurance scores (90%+)-Communicated with upper management about an issue that saved over $5,000 in online advertising-Featured in company's marketing material sent to contractors as a top selling project consultant Sales Highlights-Scheduled over 9,400 qualified lead appointments between customers and contractors - 3rd highest in company history-Surpassed full time employees in estimates scheduled, while in school and working only part time hours-Won several awards, certificates, and sales competitions (highest amount of cross-sells almost every month of employment)-Top performer in call transfers to Sears and Bank of America throughout duration of transfer programs-Successfully met continually changing performance goals working remotely (1year remote)

Bachelor Of Arts (Ba) Washington State University - College Of Business And Economics, Marketing

Aa, Business

Education record