Carley Serwat

Carley Serwat Email and Phone Number

Customer Service Specialist and and Social Media Currator and and App-Tester @ The Short Years
London, GB
Carley Serwat's Location
London, England, United Kingdom, United Kingdom
About Carley Serwat

Over the last 15 years of my professional career, I have accrued a wide variety of skills and experiences. I spent the first 10 years of my working life in fine dining at a country club before getting a Theology degree to teach Religious Education and run a safe house for vulnerable women. In the last 10 years, I have focused my career in the areas of communication, customer service, and media consulting, which I now do full-time for several clients around the world. I am based in Bujumbura, Burundi, though I often travel to the UK and the US for work. I cater my work to the needs of each of my clients. For some, I am managing e-commerce customer service, enhancing their user experience through app testing and giving feedback on their websites. For others, I am creating and maintaining their websites, writing their newsletters and blogs, and shooting their photo and video content. For most, I write their social media content and maintain their Instagram and Facebook accounts while planning their content calendars and finding collaborators. If you are looking for someone who is great with people, highly communicative, media savvy, excels in writing, story telling, and problem solving - I believe we ought to connect!

Carley Serwat's Current Company Details
The Short Years

The Short Years

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Customer Service Specialist and and Social Media Currator and and App-Tester
London, GB
Carley Serwat Work Experience Details
  • The Short Years
    Customer Service Specialist And And Social Media Currator And And App-Tester
    The Short Years
    London, Gb
  • The Short Years
    Customer Service Specialist // Social Media Currator // App-Tester
    The Short Years Oct 2020 - Present
    United States
    Be the first point of contact for all customer issues; Receive and respond to hundreds of emails per week, solving each customer's problem through tech troubleshooting and delivering excellent customer service; Regularly participate in team meetings giving an account of progress and problems; Partner with the app developer on quality assurance and app testing to assure a flawless customer experience; Curate Social Media content for our account with nearly 60k followers
  • Yada Burundi
    Communications Manager // Social Media Currator
    Yada Burundi Oct 2021 - Present
    Bujumbura, Bujumbura Mairie, Burundi
    Curate social media content through photography, videography, and writing; Write newsletters and blogs for our website and private donor groups; Create and maintain our website; Train the Yada team to film/shoot high-quality media while also maintaining an ethical approach to collecting media in a very vulnerable and poor country; Regularly participate in strategy and planning team meetings with the Yada staff.
  • Book Aid Charitable Trust
    Media Coordinator
    Book Aid Charitable Trust Dec 2021 - Present
    Lower Sydenham, London
    Write a variety of different content to support communications and marketing efforts, including newsletters, brochures and social media posts; Design the Book Aid website and keep it continually updated; Respond to customer service queries and ensure emails are assigned to their appropriate Book Aid team member.
  • London School Of Hygiene And Tropical Medicine, U. Of London
    Media Consultant
    London School Of Hygiene And Tropical Medicine, U. Of London Jan 2022 - Mar 2022
    London, England, United Kingdom
    Create and edit media for RESPOND public health project
  • Real Patisserie (Western Road) Limited
    Barista
    Real Patisserie (Western Road) Limited Nov 2018 - 2019
    Brighton, United Kingdom
  • Twenty Four Seven Recovery
    House Manager, Life Coach And Mentor Coordinator
    Twenty Four Seven Recovery Aug 2015 - Aug 2017
    Hayden, Idaho
    Manage female participants living in the recovery home; Regularly administer drug test; Coordinate mentors for each participant; Function as a liaison between the NGO, the church and the police department; Facilitate regular house meetings; Ensure the safety and health of the participants in the home.
  • The Well-Read Moose
    Barista
    The Well-Read Moose Oct 2014 - Apr 2016
    Coeur D' Alene, Idaho
    Make coffee, tea and food; Serve wine and beer; Manage the company's social media
  • Kings Secondary School
    Religious Education Teacher
    Kings Secondary School Sep 2013 - Jun 2014
    Bujumbura, Burundi
    Write the Religious Education curriculum; Teach years 7 through 13 classes; Help lead staff prayer and devotions; Participate on the pastoral staff available to the students
  • Hayden Lake Country Club House
    Waitress
    Hayden Lake Country Club House May 2006 - Jun 2014
    Hayden, Idaho
    Serve food; Set up and tearing down events, specifically weddings; Serve at catered events; Work together as a team to provide excellent customer service

Carley Serwat Skills

Customer Service Social Media Photography People Management Organization Skills Communication Positivity Spiritual Counselor Pastoral Care Teaching Writing

Carley Serwat Education Details

Frequently Asked Questions about Carley Serwat

What company does Carley Serwat work for?

Carley Serwat works for The Short Years

What is Carley Serwat's role at the current company?

Carley Serwat's current role is Customer Service Specialist and and Social Media Currator and and App-Tester.

What schools did Carley Serwat attend?

Carley Serwat attended Liberty University, Perspectives In World Mission, North Idaho College.

What skills is Carley Serwat known for?

Carley Serwat has skills like Customer Service, Social Media, Photography, People Management, Organization Skills, Communication, Positivity, Spiritual Counselor, Pastoral Care, Teaching, Writing.

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