Carl Flaherty

Carl Flaherty Email and Phone Number

Facilitator of People, Process & Technology @ Main Line Health
Carl Flaherty's Location
Greater Philadelphia, United States, United States
Carl Flaherty's Contact Details
About Carl Flaherty

Doing what I love doing! Facilitating teams and making the vision the reality. Adept at analyzing challenges and developing cost-effective, customer driven solutions to enable the business. Extensive knowledge of networking and collaboration technologies, leading national, regional and global teams responsible for delivering the IT needs of an organization. Excels at boosting team morale and maximizing performance by building and leading productive teams based on accountability, fun and commitment to excellence. Recognized for strategic planning, service ownership, staff mentoring and customer relationship management.Specializing in: ● Team leadership and cross-departmental collaboration● Network and telecom infrastructure planning, management and implementation● Network and cybersecurity platforms● Project and Vendor management (ITIL)● Agile/Lean - CSM and CSPO certified● WAN architecture, SLA reporting and monitoring● Cisco and Avaya planning life cycle management● Disaster Recovery/Business Continuity planning● Service management and Continuous Process Improvement● Telecom billing, contract negotiation and expense management● Employee development and mentoring

Carl Flaherty's Current Company Details
Main Line Health

Main Line Health

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Facilitator of People, Process & Technology
Carl Flaherty Work Experience Details
  • Main Line Health
    Manager Of Network Services
    Main Line Health Mar 2019 - Present
    Radnor Township, Pennsylvania, Us
  • De Lage Landen
    Team Lead - Workplace Services, Network & Security, Americas
    De Lage Landen Dec 2012 - Jan 2019
    Eindhoven, Netherlands, Nl
    Have led both global and regional teams of diverse size and skill set in delivering sustainable and reliable services for our customers. Achieved this through improving process, delivering ITIL foundations training for the US team as well as introducing Agile/Lean methods through daily stand-ups as well as improving incident and problem management. Ensure SOX compliance and reporting as well as driving and achieving COBIT maturity improvements year-on-year. • ITIL Foundations • Vendor/Network Management • COBIT V3 • WAN/LAN/Telephony Services• SOX Governance/Audit • Service Ownership/Delivery• Lifecycle Management • Incident/Problem/Change Mgt • Continuous Improvement • Excellent verbal/written skills
  • Answernet
    Telecommunications & Field Services Manager
    Answernet Sep 2009 - Oct 2012
    Willow Grove, Pa, Us
    Responsible for the oversight and strategic direction of the Telecommunications department, leading the telecomm and field services teams in the areas of routing, switching, MACD's and support. Oversee the development and deployment of the field service technicians for installs, upgrades and maintenance of new & existing platforms and technologies. Support the on-going needs of our customers by developing and implementing cutting edge solutions that give our call centers a competitive industry advantage.
  • Telecom Consulting
    Independent Telecom Consultant
    Telecom Consulting Jan 2009 - Sep 2009
    Applying my years of telecom industry experience in advising others to help them solve their telecommunications challenges.
  • Universal Health Services
    Asst. Dir Of Is - Telecomm
    Universal Health Services Jun 1987 - Aug 2008
    King Of Prussia, Pa, Us
    Implemented a multi-location MPLS network (AT&T), reducing annual expenditure ~$300K while positioning network to further reduce overall costs through voice and data convergence.Responsible for support and development of wide area network (WAN) supporting financial and clinical information systems for 26 acute care and 60 behavioral health facilities.• Negotiated multi-carrier voice & data services (AT&T, Verizon Business, Paetec) contracts for the Corporation, streamlining contract management and reducing annual commitment while increasing savings by $100K annually.• Implemented and managed Avaya SRM, monitoring 20 locations consisting of Avaya 8300 & 8700 platforms, while converting the Corporate office from Nortel Opt 61C to Avaya 8700.• Led team in evaluation and selection of Orion NPM toolset used in NOC for performance monitoring and predictive analysis, monitoring up to 1000 nodes, reducing MMTR 20% and increasing uptime to 4 9’s.• Transitioned Corporate liable wireless devices and plans to individually liable plans over 12 month period and instituting tiered reimbursement plan.• Implemented GETS, TPS and WPS services for voice and data services via the Federal Gov’t program to ensure priority restoration services company-wide.• Implemented first beta TEMS platform (Tangoe) as well as an evaluation of Paetec’s (now Windstream) Pinnacle platform. • Managed staff of 3 direct/4 indirect reports and an operating budget of $1M and a capital budget of $2M annually

Carl Flaherty Skills

Vendor Management Telecommunications Voip Networking Call Centers Data Center Cisco Technologies Process Improvement Troubleshooting Wan Ip Team Leadership Call Center Active Directory Telecommunications Billing Team Building Unified Communications Sna Vpn Operations Management Servers Business Process Improvement Acd Budgets

Carl Flaherty Education Details

  • Temple University
    Temple University
    Criminal Justice
  • Devry University
    Devry University
    Technical Management
  • Northeast Catholic High School
    Northeast Catholic High School
    Hs Diploma

Frequently Asked Questions about Carl Flaherty

What company does Carl Flaherty work for?

Carl Flaherty works for Main Line Health

What is Carl Flaherty's role at the current company?

Carl Flaherty's current role is Facilitator of People, Process & Technology.

What is Carl Flaherty's email address?

Carl Flaherty's email address is cw****@****ast.net

What is Carl Flaherty's direct phone number?

Carl Flaherty's direct phone number is +161038*****

What schools did Carl Flaherty attend?

Carl Flaherty attended Temple University, Devry University, Northeast Catholic High School.

What are some of Carl Flaherty's interests?

Carl Flaherty has interest in Family, Guitar, Technology, Baseball, English Darts, Golf.

What skills is Carl Flaherty known for?

Carl Flaherty has skills like Vendor Management, Telecommunications, Voip, Networking, Call Centers, Data Center, Cisco Technologies, Process Improvement, Troubleshooting, Wan, Ip, Team Leadership.

Who are Carl Flaherty's colleagues?

Carl Flaherty's colleagues are Matt Sahayda, Mary Mary Brisbin, Joycelean Jost, Laura Delles, Phr, Margaret S. Mannion Msn, Crnp, Agpcnp-Bc, Alexa Petroff, Kenton Taylor.

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