Carl Flaherty Email & Phone Number

Radnor Township, Pennsylvania, Us

Eindhoven, Netherlands, Nl

Have led both global and regional teams of diverse size and skill set in delivering sustainable and reliable services for our customers. Achieved this through improving process, delivering ITIL foundations training for the US team as well as introducing Agile/Lean methods through daily stand-ups as well as improving incident and problem management. Ensure SOX compliance and reporting as well as driving and achieving COBIT maturity improvements year-on-year. • ITIL Foundations • Vendor/Network Management • COBIT V3 • WAN/LAN/Telephony Services• SOX Governance/Audit • Service Ownership/Delivery• Lifecycle Management • Incident/Problem/Change Mgt • Continuous Improvement • Excellent verbal/written skills

Willow Grove, Pa, Us

Responsible for the oversight and strategic direction of the Telecommunications department, leading the telecomm and field services teams in the areas of routing, switching, MACD's and support. Oversee the development and deployment of the field service technicians for installs, upgrades and maintenance of new & existing platforms and technologies. Support the on-going needs of our customers by developing and implementing cutting edge solutions that give our call centers a competitive industry advantage.

Applying my years of telecom industry experience in advising others to help them solve their telecommunications challenges.

King Of Prussia, Pa, Us

Implemented a multi-location MPLS network (AT&T), reducing annual expenditure ~$300K while positioning network to further reduce overall costs through voice and data convergence.Responsible for support and development of wide area network (WAN) supporting financial and clinical information systems for 26 acute care and 60 behavioral health facilities.• Negotiated multi-carrier voice & data services (AT&T, Verizon Business, Paetec) contracts for the Corporation, streamlining contract management and reducing annual commitment while increasing savings by $100K annually.• Implemented and managed Avaya SRM, monitoring 20 locations consisting of Avaya 8300 & 8700 platforms, while converting the Corporate office from Nortel Opt 61C to Avaya 8700.• Led team in evaluation and selection of Orion NPM toolset used in NOC for performance monitoring and predictive analysis, monitoring up to 1000 nodes, reducing MMTR 20% and increasing uptime to 4 9’s.• Transitioned Corporate liable wireless devices and plans to individually liable plans over 12 month period and instituting tiered reimbursement plan.• Implemented GETS, TPS and WPS services for voice and data services via the Federal Gov’t program to ensure priority restoration services company-wide.• Implemented first beta TEMS platform (Tangoe) as well as an evaluation of Paetec’s (now Windstream) Pinnacle platform. • Managed staff of 3 direct/4 indirect reports and an operating budget of $1M and a capital budget of $2M annually

Criminal Justice

Technical Management

Hs Diploma