Carl Cortez Email & Phone Number

Monterey, CA, US

Monterey, CA, US

The Club at Pasadera fosters the ideal environment for truly special moments. The ornate charm, elegance, and old-world Spanish decor are paramount to the Club's distinctive hacienda setting, whether it is for an intimate or more elaborate celebration.As the Director of Events and Catering at The Club at Pasadera, I oversee all aspects of event planning.

Summary: Supervised Front Desk Agents, Night Auditors, and Housekeeping Staff to ensure total guest satisfaction. Provided guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Performed all front office functions both quickly and efficiently along with functioning as a technical.

• Managed online, phone, and in-person room reservations.
• Worked with multiple staff members and department heads to ensure all guest rooms meet hotel standards and accommodate any special client requests.
• Responded to guests' issues and feedback in a friendly, timely manner.

San Rafael, California, US

Summary: Participated in a unique opportunity to gain cross-club and cross-department management and leadership experience in preparation for taking on a management role in a club. Learned (through mentoring, live and virtual training, special assignments and projects, and on-the-job practice and experience) all facets of club operations, including.

San Rafael, California, US

• Supervised the service presentation of staff and the efficiency of operational policies, procedures, and systems to ensure exceptional member service.
• Managed and monitored billing for all applicable club programs, events, and activities to ensure members are billed accurately.
• Monitored daily, weekly, and monthly income, expenditures, and variances; actively seeks out ways to increase revenues and improve cost efficiency.

San Rafael, California, US

• Provided operational expertise to the department and train staff on programs, policies and procedures and systems.
• Developed curriculum-based activities in a comprehensive children's program.
• Interacted with parents and children daily while representing the department vision, program, policies and procedures.

San Rafael, California, US

• Gave leadership, direction, and supervision to children in temporary child care for infant to school age children.
• Led curriculum-based activities in a comprehensive children's program.
• Interacted with parents and children daily while representing the department vision, program, policies and procedures.

Seattle, WA, US

• Had a strong understanding of company values to provide quality service.
• Maintained levels of flexibility in response to a fast-paced environment.
• Carried out daily assignments and weekly projects in a timely manner.

San Jose, California, US

• Assisted Breakthrough's College Counselors and High School Program Coordinators in connecting students with school year and summer opportunities, and discuss extra curricular activities.
• Met students one-on-one or group basis in order to hear their needs to support the furthering of their social, academic, and professional skill building.

• Led a year-long program that educated members who wish to be more involved within and outside the organization through weekly meetings, team activities, workshops, and hands-on experiences to cultivate leadership.
• Provided a neutral space for members to learn effective skills, ideals, and principles related to culture, community, and self in preparation for leadership.

• Coordinated and organized any activities and workshops in order to educate and promote Pilipino/Pilipino-American culture and awareness to both organization members and communities.

Santa Clara, CA, US

• Handled the day to day operations of games with the highest possible efficiency.
• Interacted with guests to create a friendly environment to facilitate gameplay.
• Motivated team by setting clear goals and encouraging growth.

Atlanta, Georgia, US

• Led and managed shifts while acting as manager in charge of store.
• Fostered an environment of teamwork to ensure maximum guest satisfaction.
• Delegated tasks with exceptional leadership behaviors.

Bachelor Of Arts - Ba, Child And Adolescent Development

Education record