Carl Hayes Email & Phone Number

Texas, United States

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

-Administer a VMware vSphere (Vcenter & ESXI) infrastructure and oversee a diverse network of Linux (Ubuntu) and Windows Servers.-Optimize virtualization processes to ensure resource availability for critical applications.-Safeguard critical data across both cloud and On-premise environments and ensure data integrity and minimal data loss, while also reinforcing the reliability of the backup systems.Accomplishments:-Developed an efficient AWS Lambda function that autonomously powered down resource-intensive EC2 instances over weekends, reducing monthly expenditure.-Managed the transition from individual management to a centralized VMWare Vcenter approach across the U.S. to ensure streamlined operations and enhance efficiency.-Established robust policies within AWS Tenant, enforced best practices for least privilege permissions, implemented a 90-day password policy, and introduced enhanced access key policies to bolster the security posture and compliance standards of the infrastructure.-Delivered significant monthly cost reduction of $2800 for AWS services, optimized resource allocation, and reduced unnecessary expenditure through identifying and rectifying misconfigured infrastructure and implementing optimization strategies.

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

- I took the initiative to establish a regular cadence of weekly calls with our dedicated development and project team. These calls served as a pivotal platform, enabling us to dive deep into project deliverables and align our strategies with the client's stringent timeline requirements.- I proactively took charge of structuring comprehensive meeting agendas. By meticulously documenting the key points and action items discussed during these sessions, I helped our team maintain a clear and focused trajectory toward successful project execution.Accomplishments:- Orchestrated streamlined user requirements and support processes for a small IT support team and resolved 350 cases annually to enable optimal service delivery and achieve client satisfaction.- Facilitated the design and implementation of impactful proof of concepts, integrated essential service catalogs and business rules, and orchestrated efficient workflows that resulted in a remarkable 50% reduction in the average resolution time for tickets, significantly enhancing overall operational efficiency and service delivery.

Dallas/Fort Worth Area

-Drawing upon my expertise in IT management, I spearheaded the seamless migration of a substantial network of over 2,000 domain-based email accounts to the Thryv exchange mail server. Through meticulous planning and collaboration with cross-functional teams, I orchestrated a smooth transition that not only ensured uninterrupted communication but also upheld sustained productivity levels across the entire organization.-By closely coordinating with various teams, I successfully achieved our primary goal of zero data loss and minimized downtime during the migration process. This proactive approach not only underscored my commitment to preserving data integrity but also showcased my ability to navigate complex technical challenges while prioritizing the seamless functioning of critical communication systems.Accomplishments:-Provided expert-level tier 2 end-user support, resolving complex domain-based issues and effectively troubleshooting website incidents to ensure seamless operations and minimal disruption to business continuity.-Formulated and crafted comprehensive internal product procedure documentation, empowering employees to proactively troubleshoot and adhere to secure web browsing practices.