Carl Grebby Email & Phone Number

Tunbridge Wells, England, United Kingdom

Keep in touch with your customers in the right place, at the right time. Marketing Delivery builds customer marketing solutions exclusively for the automotive sector – with email, SMS and social media communications that are automated, dynamic and personalised.

Croydon & Epsom

• Department Head managing up to 65 team members.• Design and delivery of £6m budget.• Resource planning to achieve targets across Service & Parts Departments in financials; customer service, and dealer standards.• Complaint management.• Recruitment - interviewing and assessment days.• Driving staff engagement.• Training planning. Development and coaching.• Staff payroll; cost control, & debt management.• Maintaining warranty claim quality & relationship with manufacturer.• Sourcing suppliers & managing those relationships.• Producing & presenting departmental results to senior management.• Conducting group-level projects as assigned.• Health & safety management responsibilities.• Facilities management and keeping accurate records of such.

Epsom & Colliers Wood

• Fulfilling Service Manager duties at satellite site.• Staff supervision.• Budget planning.• Forecasting expense & control.• Invoice verification.• Recruitment.• Training planning.• Disciplinary matters.• Recording & reporting branch performance figures.• Complaint handling.• Controlling work-in-progress.• Representing branch for manufacturer & partner meetings.• Received a ‘Special Award’ for contribution to the business.

Tooting, England, United Kingdom

• Managing a team of technicians in a very busy Aftersales department.• Consistently achieving high levels of customer service• Achieving targets and KPIs as planned.

Tooting And Epsom

Apprenticeship, Product Courses, Business Management And Development, Pass

Mot Test Centre Management, Pass

Refresher accredited by IMI in 2022

Diploma, Applied Business Studies, Distinction

Gnvq, Business Administration, Management And Operations, Pass

A-C