Customer Service Engineer
Current
Oct 2024 - Present
AeroLeads people directory · profile
Carl Gross Email & Phone Number
Customer Service Engineer | MS Data Analytics
at
OneStream Software
1 work email found
@oracle.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Engineer | MS Data Analytics
Location
Dayton, Ohio, United States
Company size
Who is Carl Gross? Overview
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Quick answer
Carl Gross is listed as Customer Service Engineer | MS Data Analytics at OneStream Software, a with 631 employees, based in Dayton, Ohio, United States. AeroLeads shows a work email signal at oracle.com and a matched LinkedIn profile for Carl Gross.
Carl Gross previously worked as Customer Service Engineer at Onestream Software and Senior Principal Technical Support Engineer at Oracle. Carl Gross holds Master Of Science - Ms, Information Technology W/Conc In Database Design from Southern New Hampshire University.
Company email context
Email format at OneStream Software
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{first}.{last}@oracle.com
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AeroLeads found 1 current-domain work email signal for Carl Gross. Compare company email patterns before reaching out.
Profile bio
About Carl Gross
Technical Support Engineer with extensive experience in SaaS support. Committed to providing exceptional customer service to ensure all clients receive the help they need to succeed. Expertise includes troubleshooting complex technical issues, resolving client complaints, and identifying opportunities for process improvements. Adept at collaborating with cross-functional teams to implement solutions that meet or exceed client expectations. Possesses excellent communication and interpersonal skills that enable building strong relationships with clients and colleagues. Thrive in a fast-paced, dynamic environment always looking for ways to enhance skills and contribute to the success of the team and organization.
Listed skills include Weblogic, Tomcat, Integration, Databases, and 29 others.
Current workplace
Carl Gross's current company
Company context helps verify the profile and gives searchers a useful next step.
Onestream Software
5 roles
Carl Gross work experience
A career timeline built from the work history available for this profile.
Senior Principal Technical Support Engineer
Oracle Enterprise Data Management Cloud Service – Subject Matter ExpertSpecialize in Data Migration and Synchronization, Data Change Management, and Data Governanceacross multiple Oracle EPM Products.U.S. Government cleared EngineerCollaborate with other Oracle Cloud teams, including Oracle Financial Consolidation Cloud Service and Oracle Fusion GL Cloud Service.EPM Automate and API ScriptingAwarded 9 times for Excellent Customer ServiceDevelop and maintain strong relationships with customers, providing timely and effective technical support to enhance their overall experience.Lead training projects for mentoring European and Asian staff, sharing best practices to develop their technical skills. Decreased employees ramp-up time by 400%.Conducted interview sessions to search for new hires.Provide 24/7 availability by ensuring weekend and after-hours support.Provide technical support for over 20 technologies including WebLogic, Tomcat, Oracle Database, Microsoft SQL Server, IBM DB2, Linux, Windows Servers, Mac OS, Disaster Recovery, and Virtualization.
Jul 2008 - Oct 2024
Software Quality Analyst
Execute test cases and report test case results to Management, Software Development, and/or New Product Design.Design and Implement test case based upon design specificationsResponsible for verification software functionality before it is implemented to customer baseWork with other departments such as New Product Design, Software Development, and Technical Support to assist troubleshooting, issue research, requirement clarifications, and root cause analysisTrain associates on software functionalityProgram tools used for software testing
Oct 2007 - Jun 2008
Sr Support Programmer
Developed and support several web based applications. Applications include a tracking database system for Financial Statement Service, an application to automate customer billable events, and an application to track phone and service event quality measurements.Applications use LINUX server with MYSQL database and PHP/HTML scripting as well as PHP/Nuke for front-end UI. Provided second tier support of 2000+ dealerships through centralized web based CRM solution.Supported integration between centralized web tool and the customer’s UNIX based Dealer Management System.Troubleshoot ADF/XML leads with 3rd party automotive lead providers.Supported Windows clients (95-XP) on UNIX servers using SYBASE database system.Root level administration of customer SYBASE database system.Monitored system performance using SYBASE tools.Supported and created custom COGNOS Impromptu Reports.Create support scripts/tools using SYBASE procedures and shell scripts.
Feb 1996 - Oct 2007
Data Analyst
Support of PC and Office applications in Windows 3.1 for Purchasing and Manufacturing.Developed an Auto Faxing tool that merged information from Manufacturing and Purchasing servers in a Microsoft Access database. Responsible for purchasing in house machine parts.Created and tracked parts quote from vendors to determine lowest cost vs. best quality.Created custom reports for Purchasing and Manufacturing using FOCUS and CICS
May 1993 - Jan 1996
Team & coworkers
Colleagues at OneStream Software
Other employees you can reach at onestreamsoftware.com. View company contacts for 631 employees →
MM
Mike Mcginnis
Colleague at Onestream SoftwareUtica, Michigan, United States
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JH
Jacob Holden
Colleague at Onestream SoftwareBoston, Massachusetts, United States
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NB
Nicholas Blazosky
Colleague at Onestream SoftwareSydney, New South Wales, Australia
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PJ
Philippe Jean-Francois
Colleague at Onestream SoftwareOttawa, Ontario, Canada
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RH
Randy Hugie
Colleague at Onestream SoftwareSalt Lake City Metropolitan Area, United States
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LN
Lidya Novita
Colleague at Onestream SoftwareSingapore
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GW
Gloria Willis
Colleague at Onestream SoftwareUnited Kingdom
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SG
Stephen Grabowski
Colleague at Onestream SoftwareDetroit Metropolitan Area, United States
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KG
Kuntal Gandhi
Colleague at Onestream SoftwareNew York City Metropolitan Area, United States
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RC
Ryan Cahill
Colleague at Onestream SoftwareNorth Deland, Florida, United States
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Mike Mcginnis
Colleague at Onestream SoftwareUtica, Michigan, United States
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JH
Jacob Holden
Colleague at Onestream SoftwareBoston, Massachusetts, United States
View →
NB
Nicholas Blazosky
Colleague at Onestream SoftwareSydney, New South Wales, Australia
View →
PJ
Philippe Jean-Francois
Colleague at Onestream SoftwareOttawa, Ontario, Canada
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RH
Randy Hugie
Colleague at Onestream SoftwareSalt Lake City Metropolitan Area, United States
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LN
Lidya Novita
Colleague at Onestream SoftwareSingapore
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GW
Gloria Willis
Colleague at Onestream SoftwareUnited Kingdom
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SG
Stephen Grabowski
Colleague at Onestream SoftwareDetroit Metropolitan Area, United States
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KG
Kuntal Gandhi
Colleague at Onestream SoftwareNew York City Metropolitan Area, United States
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RC
Ryan Cahill
Colleague at Onestream SoftwareNorth Deland, Florida, United States
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5 education records
Carl Gross education
Master Of Science - Ms, Information Technology W/Conc In Database Design
Master Of Science - Ms, Data Analytics
Computer Science
Bs, Computer Information Systems, Business Administration, Physics
Education record
FAQ
Frequently asked questions about Carl Gross
Quick answers generated from the profile data available on this page.
What company does Carl Gross work for?
Carl Gross works for OneStream Software.
What is Carl Gross's role at OneStream Software?
Carl Gross is listed as Customer Service Engineer | MS Data Analytics at OneStream Software.
What is Carl Gross's email address?
AeroLeads has found 1 work email signal at @oracle.com for Carl Gross at OneStream Software.
Where is Carl Gross based?
Carl Gross is based in Dayton, Ohio, United States while working with OneStream Software.
What companies has Carl Gross worked for?
Carl Gross has worked for Onestream Software, Oracle, Reynolds & Reynolds, Reynolds And Reynolds, and Square D Company.
Who are Carl Gross's colleagues at OneStream Software?
Carl Gross's colleagues at OneStream Software include Mike Mcginnis, Jacob Holden, Nicholas Blazosky, Philippe Jean-Francois, and Randy Hugie.
How can I contact Carl Gross?
You can use AeroLeads to view verified contact signals for Carl Gross at OneStream Software, including work email, phone, and LinkedIn data when available.
What schools did Carl Gross attend?
Carl Gross holds Master Of Science - Ms, Information Technology W/Conc In Database Design from Southern New Hampshire University.
What skills is Carl Gross known for?
Carl Gross is listed with skills including Weblogic, Tomcat, Integration, Databases, Unix, Shell Scripting, Testing, and Ldap.
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