Carl Haytree Email and Phone Number

Managing controls and measures regarding stock yields and Margins within the Branded Bars divisions of Stonegate Pub Company. Reporting weekly and assisting sites with support and coaching visits.

Reporting on weekly stock yields for all divisions in the company and conducting weekly support visits where required.

General Manager of a site, leading a team of 30+ and controlling all elements of the P&L. KPI's include Sales, Profit, Labour, Team Turnover, Health & Safety Compliance and Stock Yield.

All aspects of the business from operational standards, working with the team and maintaining the site p&l. Upholding quality, standards and service after recent investment whilst growing profit.

My latest role role within the company is to control, protect and grow all areas of the business. The P&L is my KPI's and all the goals I aim to achieve. I have great team and forever expanding as sales grow. High standards is a key focus and attention to detail is always being monitored. The pillars of the business is the necessity and then going the extra mile for customers is what makes us a continual growing business.

Within my role, I currently lead 2 areas of the company which oversees 620+ businesses.The first area is loyalty. I oversee and have launched a points based loyalty scheme across 3 different segments in the company already, with the view to expand to other brands equalling another 500+ venues.Aspects of my role is to project manage the launch throughout the project from a technical point and also ensuring all POS is designed and supplied in site for local marketing. I have created a CRM plan with the use of digital marketing, offering customer rewards & vouchers and assessing customers purchasing behaviour as an outcome. Finances are also an element to my role ensuring all budgeting is adhered to and all costs are accounted for.The second aspect to my role is overseeing all customer feedback, satisfaction and analyse what areas of our business we can improve to offer our customers an even better experience. I maintain a system that we have created and designed to collate feedback left via social media, mainframe website and also site specific surveys.I operate between all departments within the company and uphold relationships with many third party companies.

I navigate from site to site working with each General Manager and in house Sales & Event Coordinator. My task is to build on quite periods of trade, extend busy periods of trade and drive pre-booked business. There is a strong focus on networking especially with the immediate surrounding businesses. I also guide sites to hosting events which add value to the customers environment and gain status for the venue.