Carl Heasman Email & Phone Number

Houston, Tx, Us

Attention to detail, technical aptitude, personal drive and and an ability to converse across all levels of the business has lead me to where I am now - and I couldn't be happier in this role.Current Projects► Integration of new acquisitions into the Bristow Group environment. Granting access to corporate systems & migrating systems / mailboxes, before decommisioning old servers / exchange environments with minimal outages for end users. Future Projects► CAPM Certification - To formalise the skills i have been using into an industry recognised qualification.► ATA Gateway - The next line in real time threat assessment. I have already designed the solution, however now MS are offering this 'as a service' and therefore this will be revisited.► TOGAF - To get an underlying framework in place to build infrastructure projects upon.Successfully Delivered► Hardening policy for client devices to allow Bristow Group to contend on US Government contracts. Designed and implemented the necessary policies to raise compliance from 26% to 98% - working directly with application owners to ensure systems were fully available, whilst securing & locking down our client devices.► Further to hardening policy, securing service accounts for applications & compartmentalising system access for IT system administrators.► Introduced Power BI for departmental reporting on Active Directory & SCCM, automating several monthly KPI's that would each take hours to complete.Projects Supported► Data Centre migration (SAP HEC SSO Authentication & Non SAP workload to MS Azure). Due to heavy participation on the last migration, application migration is more straightforward as I had previously discovered & documented how each was configured for authentication.► Design Office Vault Implementation - Initially required to draw up a high availability design which was then implemented by a third party.► SCCM - Initially drawn up as HA for infrastructure and with RBAC for internal IT Teams.

Houston, Tx, Us

Worked directly with Microsoft Product Team on Early Adopters program to implement Azure AD & Application Proxy within Oil & Gas industry. Represented Bristow at MS Ignite where our achievements were discussed in opening Keynote & in a couple of lectures.Customer Success story article on Microsoft website https://customers.microsoft.com/en-us/story/boosting-productivity-of-a-mobile-workforce-with-secure-access-to-enterprise-platformsManaged a full AD Upgrade from 2003 to 2012 R2 & as part of this, developed & tested a full AD forest recovery plan. Extended this plan to create a duplicate AD test environment, integrated with a separate Azure subscription, in order to test schema extensions (for SCCM implementation) and for application continuity testing for the upgrade.Implemented the Azure Active Directory Premium (Dir Sync, AAD Connect, Azure Application Proxy, SSPR, Federation, B2B) Implemented single sign on using SAML 2.0 to Workday, Service now, Arc GIS, and applications like SharePoint, SAP eMX, eFlight, eFlightGT using Kerberos (SPNEGO)Implemented Lync 2013 and QOS for the serviceImplemented new process and standards for dormant accounts, least privilege model (specifically RBAC for IT Administrators needing access to the AD), Password policy, Email retention, access management.Managed project to get remote PowerShell access configured to our Third Party Exchange provider. built upon this to automate mailbox creation / archival as part of on-boarding / off-boarding process.Each project or process that I implement is fully documented & support and/or tooling is always provided to assist the Service Delivery teams in day to day operations. I am always available to answer their questions & make time to attend weekly calls should they have feedback or questions on the current roadmap.

Houston, Tx, Us

Ripping out old legacy domains in Norway, migrating SQL databases & consolidating Citrix environments in Australia - usually under the end users noses without them noticing any loss in service or availability.Championed Global Standards for naming conventions, gaining buy in from the various IT department heads. I also developed a documentation standard (which I still follow to this day, having added this comment in the future!).After creating a reporting tool on the various changes being made to the AD, I was tasked with researching available auditing tools, then tested the offerings, made recommendations & then implemented the chosen solution. Now we have real-time monitoring on AD changes.This was the first time I was referred to as a 'magician' - being able to conjure up solutions with PowerShell in order to meet requirements. The best example of this would be in a period where both Altiris and SCCM were unavailable to the team & SAP needed to be deployed across the globe. After a few days, I had a working content delivery system up and running with an additional GUI based tool for Service Delivery to use where manual installs were required.

Houston, Tx, Us

The Bristow Group is currently undergoing a huge infrastructure transformation project & I have been tasked with heading up the Collaboration & Productivity tower of projects whilst providing support to the other three towers.I have listed the main projects I worked on and summarised my involvement.AD Consolidation – Reduced logon scripts, GPO’s and simplified the OU structure. ( Five separate OU structures with five separate sets of GPO’s needed to be consolidated to simplify the administration of our AD).HR Integration – Co-ordinated with members of the HR team to provide a daily export out of the HR system to keep the AD attributes up to date. (Required a Database to hold Exchange, AD and HR information, then a PowerShell script to populate the attributes).Automate leaver process – Developed a PowerShell script to simplify a manual process & freed up 8 ‘man-hours’ each week.AD account security – Developed & implemented procedures to ensure AD accounts that are no longer required are disabled.Service Desk Replacement – Participated on steering committees and UAT teams to ensure a successful launch and promote the replacement to end users and IT staff alike. Workspace implementation (SharePoint) – Worked alongside the Application Development Team and our system integrator within the design phase and provided technical support.Exchange Integration – Designing a solution in conjunction with our service provider to automate updating contact cards and implementing dynamic distribution lists.Altiris – Created a hardware independent Windows 7 x64 image, re-packaged all the software & designed a deployment strategy for the business. The Service Delivery team are now using this solution to deploy Windows 7.

Houston, Tx, Us

As Senior Support Analyst, I was providing support to the other analysts & being given small roles within project teams whilst still providing support to the business.The decision to start deploying Windows 7 throughout the company had been made & I participated in designing the Application Compatibility & deployment plan. Once accepted, we then began deploying & testing this new Operating System within our Domain.During November 2010, Bristow had a major failure with a managed system and I was requested to travel to Houston for three weeks & work within a team to manage the restoration of this outage. My role was to manage user impact, design end user documentation to deploy the fix and identify employees to target in each wave of the project.Shortly after all the employees had been successfully migrated, I was then invited to become a member of a Technical Assurance Team that would investigate new technologies that could be implemented throughout the company and provide recommendations to the Director of Infrastructure & Operations.

At this time, the IT departments within Bristow Helicopters were regionally focussed and therefore each team was mainly concerned with its own site. This meant the role combined traditional 1st, 2nd and 3rd line roles & made the scope of work exceedingly interesting.

My role entailed seeking out new business opportunities in the form of vacant IT positions, then negotiating terms to secure new business. I then managed that companies whole recruitment process for them – capturing the hiring managers requirements, discussing the role with candidates, matching both the companies and the candidates needs and then if a successful match, delivering the job offer on behalf of the client, then providing follow-up calls to both client and candidate to ensure a successful transition in to the new role.

Hannover, Lower Saxony, De

First line troubleshooting of application & computer issues. Break fix support. User education of corporate & commercial applications. New user administration & training of new service desk staff.

London, England, Gb

Started off on Menswear, then progressed onto Customer Services, then moved onto the Home Department as a Team Leader

Bsc, Mathematics & Computing

Education record