Carl Holmes Email & Phone Number

Vista, California, United States

Vista, California, United States

• Multitask effectively to coordinate cross-departmental operations• Supervise and guide an award-winning staff; remain as one of the only original Managers left since the Inn opened in 2006• Teach and train team members, as well as work alongside the Assistant General Manager, General Manager to delivery top-level customer service• Drive high levels of cleanliness throughout the Inn and manage housekeeping; follow standards, checklists and procedures for property and room inspections of rooms • Successful in keeping housekeeping turnover to a minimum; complete daily operational reports• Liaise with General Managers to achieve goals and align with budgets using effective purchasing and inventory control practices• Guide and mentor team members in responding to both positive and negative situations with timeliness and diplomacy• Report issues in rooms and throughout the property by entering tickets through FIXIT system so they are reviewed by the Engineering Team in a timely manner• Help the General Manager develop and implement the housekeeping portion of the budget; met goal in 2017 in terms of rooms’ cost portion• Enter, update and complete housekeeping and front desk department payroll using the ADP Payroll Systems• Complete all new hire paperwork, TMAF forms, along with verbal and written warnings; also lead 23 performance reviews annually per corporate timelines• Coded bills and worked with the Accounting Team to ensure all invoices are paid on time• Engaged in Manager Training courses for the Breakfast Department Health Card

• Held a 4.8-star rating out of five • Sharpened service delivery acumen significantly during tenure in this role

• Managed all front desk operations, including supervising an award-winning front desk team and breakfast staff• Worked in conjunction with Department Managers to keep the Inn running at optimal levels of efficiency; in doing so, delivered first-class service to guests • Led duties such as hiring, disciplining, terminating, promoting, scheduling and front desk training, as well as managing the department budget• Fielded payroll functions including reconciliation of employee audits as well as promoting high levels of employee safety in partnership with Human Resources