Carlie Stevens Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

At the beginning of 2024, I was asked to return to Fresh Tracks Canada on a short-term contract as they needed someone who could quickly step in and get up to speed. In May, I was hired full-time.As a Sales and Marketing Coordinator, I take and distribute meeting minutes, coordinate meetings and appointments, and act as a liaison between the sales, marketing, and other departments, providing regular updates. I provide administrative support by creating forms and surveys, collecting feedback, and preparing post-mortem reports. I also create Lessonly lessons, assist with audits, and support onboarding new hires.I manage multiple inboxes, responding when possible or assigning emails to Sales or Customer Service Agents. I prepare the sales schedule, handle shift switches, manage the Live Chat schedule, and update our external scheduling tool. I also generate reports using Salesforce and accounting data, assist with 1-1 preparation, manage lead distribution and reporting, and oversee multiple lead queues.As an active member of the Promotions Committee, I review KPIs, adjust upcoming campaign schedules based on trends, and coordinate marketing assets. I collaborate with team members to ensure tasks are completed on time, prepare and edit project-related materials, and communicate project updates and deadlines.In July 2024, I was asked to support the implementation of a new technology for the entire company. As part of the migration team, I was responsible for transferring data from our old system to the new one, ensuring each supplier's details were correct and properly formatted. In August 2024, I joined the EOC team in response to the Jasper wildfires, auditing revised trips, booking new components, and canceling outdated ones, working with the team to manage hundreds of bookings efficiently.

Vancouver, British Columbia, Canada

In January, due to a shift in KMB’s business direction, my roles and responsibilities underwent a significant transformation to align with the new strategic focus and objectives of the organization. I was promoted to Project Manager and assumed the responsibility of driving multiple initiatives to success, with a primary focus on overseeing the development of a brand new application.New Product Project Management:• Led the inception and creation of a groundbreaking SaaS financial modeling tool for the real estate industry• Managed the entire project lifecycle, including planning, research, technical conception, and validation• Oversaw resources, timelines, risks, budgets, and milestones• Fostered open communication with stakeholders and provided regular updates• Maintained meticulous project documentation and prepared presentations• Submitted monthly Status Reports and timesheets to the National Research Council of Canada, summarizing activities and outcomesInternal Project Management:• Took notes, added responsibilities to our project management platform, prioritized activities, assigned duties and due dates, and planned timelines • Executed the projects and kept deliverables on track, identifying any risks or blockers • Conducted weekly huddles to set the team up for success each weekSocial Media Management:• Led the management of the company's entire social media presence• Scheduled posts, planned content, managed the team, led meetings and standups, wrote the majority of the content, and posted the content to our platformsAt the end of 2023, the company closed its doors.

Vancouver, British Columbia, Canada

KMB is a customer-centric consulting firm that solves technology and marketing business challenges through data-led solutions. We work globally in a variety of industries, offering companies our “no ego collaboration” approach to support business goals. Reporting directly to the President at KMB, I played a multifaceted role encompassing marketing execution, executive support, HR functions, and various miscellaneous tasks. Email Marketing Execution:• Project management of email deployments to over 500,000 recipients• Coordinated with clients and creative agencies to align content, copy, and timelines before deploymentExecutive Support and Miscellaneous Tasks:• Provided comprehensive support to the Executive Team, assisting with various projects and clients• Prepared external confidential presentations and training materials for our team, stakeholders, and partners• Managed daily calendars, scheduled meetings and appointments, and booked travel arrangements • Proofread and edit presentations, social posts, blogs, emails, and training materialsHR Functions and Company Culture:• Assisted with HR functions, including hiring, onboarding, and overseeing Employee Benefits• Ran the Social Committee, planned company events and retreats, and organized office celebrations• Contributed to maintaining the organization’s entrepreneurial operating system and company cultureAdministrative and Client Services:• Assisted with time tracking, Statements of Work (SOWs), and invoicing for clients• Worked on wireframes and campaign flows for client communications• Participated in testing technology development and individual components, including User Acceptance Testing (UAT) and end-to-end testing

Vancouver, British Columbia, Canada

After six months with CORE, I was promoted to Talent Scout. Reporting to the head of North American Operations, I handled the candidate-side of our management-level recruitment on the East Coast. This included sourcing top quality candidates, screening those individuals, and formatting and branding resumes to send to the client. I played a pivotal role in shortlisting candidates and facilitating the seamless transition to the client, managing reference checks, organizing interviews, and overseeing the placement process.As the primary point of contact for candidates, I guided them through our recruitment process. I wrote and posted job advertisements on various websites. As part of the candidate management, I was responsible for maintaining and updating client and candidate information in our system, ensuring accuracy and completeness. I also executed targeted email campaigns to candidates within our system, keeping them informed and engaged with new opportunities.

Vancouver, British Columbia, Canada

COREcruitment is an international recruitment agency specializing in all aspects of hospitality, contract catering, leisure, property, facilities management, FMCG, food production and other service markets. I'm the summer of 2021, I was recruited for the Recruitment Administrator position. Reporting to the head of North American Operations, I supported consultants in Vancouver and Chilliwack with all recruitment duties. This included sourcing clients and candidates, screening those individuals, and formatting and branding resumes for submission to clients. I also wrote and posted their job advertisements to various websites. I was responsible for loading clients and candidates into the system, posting to our social media platforms, and finding top notch opportunities for amazing candidates. I regularly posted to LinkedIn and executed targeted email campaigns to candidates in our system. Beyond recruitment tasks, I handled general office duties such as answering all incoming phone calls, cultivating a positive consultant experience by sending gifts and rewards to our consultants, and organizing team events.

Vancouver, British Columbia, Canada

As a senior member of the team, I took on a leadership role, handling complex cases that junior team members found challenging. I specialized in quoting additional nights or tours for our clients, seamlessly integrating these components into existing itineraries. I would also create itineraries and generate new bookings when Sales Agents needed assistance.A significant aspect of my role involved training new team members on our processes and standard operating procedures (SOPs). I served as a valuable resource for newer Sales Agents, providing guidance on administrative processes and offering ongoing support. I actively participated in the onboarding process, with new hires often shadowing me for a comprehensive understanding of their roles. I was also involved with the rebooking and cancellation of trips affected by the global pandemic.I managed our Internal Block Hotel requests and supported other departments on special projects where required. Notably, I was selected to be part of the Data Insights Project, where I designed the Data Dashboard—a comprehensive tool serving as the company's 'one source of truth' for critical data across all departments.

Vancouver

Fresh Tracks Canada (FTC) is a fast-growing company in the internet travel space, specializing in creating personal and customized Canadian Travel Experiences.Reporting to the Sales Manager, I collaborated closely with a team of approximately thirty Sales Agents and five Coordinators. One of my key responsibilities was efficiently distributing incoming sales leads—sourced from nearly ten different channels—amongst team members, ensuring a fair and equitable distribution. I tracked lead assignments throughout the day and fielded live chats, transferring them to Sales Agents when appropriate.I was responsible for quoting and processing trip insurance, managing client payments, generating payment statements, and coordinating pre-payment for clients at specific properties. I reserved trains, hotel nights, rental cars, dinners, and tours for our clients. I also had administrative duties, such as file assembly, and our team of five was responsible for meticulously auditing every file before its transition to the Customer Service team.I communicated with suppliers and tour operators and fostered effective cross-functional collaboration with the Customer Service, Accounting, and Product teams. A highlight of my tenure was my key role in the launch of our New Technology program. I actively engaged with the Tech team to plan out certain functions of the new system and discuss how it could improve our efficiency and competitiveness in the market.

North Vancouver

Reporting to the Franchise Owner, I managed a team of approximately fifteen baristas. In addition to fulfilling standard team member responsibilities, I took on diverse roles such as staff scheduling, carrying out large school orders, managing inventory, and ordering products on a bi-weekly basis.I oversaw multiple ongoing projects that were planned, organized, and prioritized in accordance with company guidelines, and consistently ensure their timely completion. I also played a pivotal role in establishing the franchise's accounting infrastructure, taking charge of payroll, bank deposits, tip calculations, and recording the store's financial numbers.I meticulously reviewed the Manager Report to analyze waste percentage, cost-of-goods percentage, labour percentage, and $/transaction totals. I proactively suggested actions to optimize ratios and achieve target numbers, contributing to the overall financial health of the franchise.Beyond operational enhancements, I drove improvements in the interview and hiring process, spearheaded onboarding initiatives for new team members, and collaborated with Assistant Managers on Performance Reviews. I also scheduled and led our Staff Meetings and organized our social events.

North Vancouver, B.C.

Reporting to the Operations Manager, I seamlessly blended management responsibilities with hands-on duties as a barista and cashier. A key contributor to team dynamics, I played an active role in planning talking points and discussion topics for team meetings, fostering a collaborative and engaging work environment.Beyond my daily tasks, I took on additional responsibilities such as managing school orders, assisting with smaller product orders, and stepping into the role of Acting Manager during the Operations Manager's absence. One of my proudest achievements was my involvement in product development and the successful launch of a new menu.As a valued member of the interviewing team, I actively participated in group interviews, contributing to the selection process for new team members. I really enjoyed being a part of the decision-making process and identifying candidates who aligned with our team's values. I took the lead in developing and implementing training strategies and trained many coworkers on the customer service process. Collaborating closely with the Operations Manager, I played a crucial role in performance reviews, promotions, and pay increases, showcasing my ability to liaise effectively and contribute to strategic HR processes.

North Vancouver, B.C.

Booster Juice is a Global franchise and Canada’s leading smoothie operator. They specialize in health-conscious smoothies and meals, and pride themselves in being a fast-food alternative.Reporting to the Operations Manager, I was a key-holder for the franchise. My responsibilities spanned cashier and barista duties, where I consistently delivered exceptional customer experiences through friendly service, great communication, and an approachable disposition. I took pride in my continuous learning journey, sharing product knowledge and nutritional advice with customers. Catering to individual preferences, I found joy in creating personalized orders based on specific requests. Building meaningful connections, I engaged with regular customers on a first-name basis, showcasing a genuine interest in their lives as well as my knowledge of their order. I thrived in a collaborative team structure, sharing ideas with coworkers and effectively working together to complete customer orders and requests.

North Vancouver, B.C.

Reporting to the Assistant Manager, I seamlessly integrated training responsibilities with my standard duties as a Cast Member. I provided classroom and practical training for new cast members. Additionally, I conducted cross-training initiatives for existing staff, delivering ongoing motivation and support to enhance team performance. My commitment extended to the end-of-shift responsibilities, where I conducted thorough Bar Checks to guarantee proper cleanliness and closure procedures. I collaborated with the Manager in completing nightly inventory tasks, showcasing my attention to detail and commitment to operational excellence.

North Vancouver, B.C.

Cineplex is one of Canada's leading entertainment and media companies. Reporting to the Assistant Manager, I served as a key-holder for the franchise and operated as a Cashier, Box Office Attendant, Customer Service Concierge, and Concession worker. I was responsible for opening the concession bar, preparing the food items, selling the items, cleaning and stocking the bar throughout a shift, and closing the concession. I was also responsible for setting up the box office, selling tickets, providing exceptional customer service, answering the phone, and closing the box office. On the floor, I actively engaged with customers, providing direction, answering queries, and ensuring a clean and inviting environment. I took charge of theater maintenance between shows and played a crucial role in maintaining the overall cleanliness of the lobby. Furthermore, I handled financial responsibilities, including setting up tills, managing money drops, and completing the cashing-out process.

North Vancouver, B.C.

Reporting to the students’ parents, I conducted weekly individualized sessions, engaging students in theory, technique, and improvisation for a minimum of half an hour. I developed and implemented personalized lesson plans that aligned with students' goals and interests and I prepared students for performances, exams, auditions, and competitions. I also provided support with weekly homework assignments, fostering a comprehensive learning experience, and maintained open communication with students and parents to discuss progress and address any concerns.

Bachelor Of Arts (Ba), Sociology, Gpa Of 3.6

Made the Dean's List and graduated with distinction

Associate Of Arts (Aa), Cumulative Gpa Of 3.62

Made the Dean's List every semester

Real Estate Trading Services Licensing Course, 91%

Completed the course in under seven months and passed the RETS exam with 91%