Carlie L. Email & Phone Number

Barrie, On, Ca

Barrie, Ontario, Canada

Store Manager/Customer Service 2016-PresentBooster Juice • Lead in the recruitment/disciplining of employees, performance management, and workplace scheduling to efficiently maintain and uphold business operations while operating within weekly staffing budgets • Develop additional in-store procedures as well as revitalized pre-existing policies relating to health and safety measures and precautions; received a 98% on the most recent health and safety inspection•… Show more Store Manager/Customer Service 2016-PresentBooster Juice • Lead in the recruitment/disciplining of employees, performance management, and workplace scheduling to efficiently maintain and uphold business operations while operating within weekly staffing budgets • Develop additional in-store procedures as well as revitalized pre-existing policies relating to health and safety measures and precautions; received a 98% on the most recent health and safety inspection• Conduct performance reviews, facilitating staff learning training and development in a timely manner• Coordinate and conduct staff meetings to cultivate team building as well as inform staff on important changes to be reinforced; COVID-19 concerns and protocols, corporate system updates, and policy and operational reform • Educate and enforce customer service practices to ensure high customer satisfaction is delivered on a consistent basis; reconcile employee and customer complaints promptly and successfully • Develop and reform weekly cost-cutting measures to minimize expenses in accordance to store profits• Supported business through insufficient staffing periods due to enforceable circumstance’s and re-built a team from start, courageously • Co-ordinated the transformation within daily store operations in accordance with the demands that came with a change in the store owner • Manage and train inventory procedures weekly, handle placing orders in accordance to store demands; receive and guide order receiving operations Show less

Innisfil, Ontario, Canada

Office/Client Support 2018-2019Veterinary Dental Supplies• Managed and directed inbound calls to appropriate departments • Assisted clients with processing payments using QuickBooks Software • Handled the receiving of purchase orders; counted, recorded, and arranged warehouse with proficiency • Created and maintained customer databases using Microsoft Excel for existing and new clients all over Canada • Received orders directly from clients, created invoices… Show more Office/Client Support 2018-2019Veterinary Dental Supplies• Managed and directed inbound calls to appropriate departments • Assisted clients with processing payments using QuickBooks Software • Handled the receiving of purchase orders; counted, recorded, and arranged warehouse with proficiency • Created and maintained customer databases using Microsoft Excel for existing and new clients all over Canada • Received orders directly from clients, created invoices, prepared shipping labels and packaged orders to be shipped in a professional and timely manner• Maintained and organized filling system in alphabetical order • Responded to questions and inquiries from clients in an effective manner and with factual accuracy • Maintained office area cleanliness and organized warehouse monthly; re-arranging in preparation for inventory or ordering purposes• Processed records for inventory management purposes on a monthly • Designed, restructured, and upgraded current website; incorporating pictures of my own along with relative information outsourced Show less

Postgraduate Certificate, Human Resources Management And Services (Co-Op)

Bachelor Of Arts - Ba, Human Rights And Equity (Honours)

Honours Degree, Bachelor Of Commerce - Human Resources Management, Gpa 84%

Advanced Diploma, Business Administration - Human Resources (Co-Op), Gpa 82%