Carlie Morris Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Over the past two years I have been supporting the business transformation of Slater & Gordon Lawyers leading up to and following the business recapitalisation. Responsibilities include strategic business partnering and delivery of people initiatives and programs. Accountable for Enterprise Bargaining, HR transformation, ER & performance management, organisational design & change management, HR analytics and insight. In partnership with the HR Leadership team, design, deliver and manage employee initiatives and programs including performance frameworks, culture and leadership programs and employee engagement initiatives.

National HR Business Partner for Personal Injury Law, Australia Led a team of 15 HR BP's, Advisors and admin supporting the Personal Injury Law groups across Australia.Firm wide responsibility for HR Operations (transactional services and annual processes such as salary reviews); and Recruitment.

Employed for Qantas Airways since 2004 as HR - Cabin Crew Team Manager and HR Manager, Cabin Crew.•Led and managed a team of 75 direct reports - consisting of Customer Service Managers and Supervisors across both International and Domestic businesses•Managed overall performance of front line staff to achieve Customer Services Business Plan KPIs •Drove a performance based culture to effectively deliver customer excellence and local base business plan•Worked with the Senior Management Leadership Team and front line staff to contribute to Business Plan objectives•Managed individual training plans for front line staff ensuring areas of non-performance were dealt with effectively and in a timely manner•Contributed to the implementation of the Qantas Safety Program•Case managed attendance issues to reach the most effective return-to-work outcomes referring to other agents as required•Liaised with relevant business areas to manage Industrial Relations issues •Participated in effective communication processes ensuring appropriate and timely communication of critical business information, customer feedback and upward feedback•Ensured compliance with Corporate Occupational Health and Safety Responsibilities Standard•Ensured compliance with Corporate and Divisional/Departmental Service Standards•Managed and Supervised recruitment processes in Australia and abroad•Facilitator of various internal courses including KPI implementation, increasing engagement •Regular Management of disciplinary cases, performance plan implementation as well as and guidance and support to HR team

Masters, Business - Human Resource Management

Activities and Societies: Australian Graduate School of Entrepreneurs Masters of Business

Education record