- Responsible for monthly financial statements, scheduling and payroll- Wrote and implemented a plan to improve from a 4-star service to a 5-star service hotel - Responsible for Front Office, Housekeeping, Maintenance and Security department- Staff Optimization: ensuring staff satisfaction, conducting monthly staff meetings and weekly department meetings- Training, coaching, and evaluating of current staff and interns- Responsible for intern acquisition, guidance and… Show more - Responsible for monthly financial statements, scheduling and payroll- Wrote and implemented a plan to improve from a 4-star service to a 5-star service hotel - Responsible for Front Office, Housekeeping, Maintenance and Security department- Staff Optimization: ensuring staff satisfaction, conducting monthly staff meetings and weekly department meetings- Training, coaching, and evaluating of current staff and interns- Responsible for intern acquisition, guidance and onboarding process of newly hired staff- Developed a plan and training for all newly hired and current staff so they understand the mission of The Bellafonte and have the tools to offer unparalleled service, satisfaction, and success- Marketing: social media, assisting in developing online marketing strategies and goals Show less

- Responsible for daily operations to assure top-notch guest service- Assuring perfect guest experiences by anticipating all guest needs whilst acting promptly and accordingly- Front Office: reservations, check-in and out, guest assistance, developing and implementing departmental goals- Housekeeping: assuring perfect room cleanliness standards, developing and implementing departmental goals- Responsible for inventory management and purchasing- Carried out a research in… Show more - Responsible for daily operations to assure top-notch guest service- Assuring perfect guest experiences by anticipating all guest needs whilst acting promptly and accordingly- Front Office: reservations, check-in and out, guest assistance, developing and implementing departmental goals- Housekeeping: assuring perfect room cleanliness standards, developing and implementing departmental goals- Responsible for inventory management and purchasing- Carried out a research in regards to Brand Equity Show less

- Sales & Marketing- Front Office- Event Supervisor ; Responsible for organizing events during the COVID-19 pandemic.