Call Center Operations Manager
Current
Oct 2023 - Present
AeroLeads people directory · profile
Carlito Cruz Email & Phone Number
Call Center Operations Manager @ ifficient | Warm Transfer Specialist
at
ifficient
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Call Center Operations Manager @ ifficient | Warm Transfer Specialist
Location
National Capital Region, Philippines, Philippines
Company size
Who is Carlito Cruz? Overview
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Quick answer
Carlito Cruz is listed as Call Center Operations Manager @ ifficient | Warm Transfer Specialist at ifficient, a company with 14 employees, based in National Capital Region, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Carlito Cruz.
Carlito Cruz previously worked as Call Center Operations Manager at Ifficient and Team Leader at Ifficient. Carlito Cruz holds Bachelor Of Technology - Btech, Information Technology from Bulacan State University.
Company email context
Email format at ifficient
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ifficient
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Profile bio
About Carlito Cruz
With a Bachelor of Technology in Information Technology from Bulacan State University, I have a strong foundation in data management, analytics, and software development. I apply these skills to optimize the performance and efficiency of the call center operations and marketing campaigns that I manage and lead.As a Call Center Operations Manager at ifficient and a Marketing Specialist at DS MEDICAL SUPPLIES, I help businesses generate pre-qualified inbound calls and warm transfers in various verticals, such as legal, insurance, and healthcare. I also coordinate sales operations and implement sales strategies for different products and services. I have been promoted as a Team Leader for several campaigns, where I develop and train the sales team, revise and improve the scripts, and generate daily and monthly reports for the management. I have also demonstrated my expertise in recruitment and sourcing, as I have an in-depth knowledge of candidate sourcing and database management, and I focus on different industries, including manufacturing, life sciences, IT, healthcare staffing, and engineering, for processing and placements. My goal is to leverage my versatile skills and experiences to deliver value and results to my clients and employers, and to grow and learn as a professional and a leader. I am motivated by challenges, opportunities, and innovation, and I value collaboration, communication, and quality.
Current workplace
Carlito Cruz's current company
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Ifficient
6 roles
Carlito Cruz work experience
A career timeline built from the work history available for this profile.
Team Leader
- Helping Businesses Generate Pre-Qualified Inbound Calls + Warm Transfers in verticals such as Mass Tort, Legal, Insurance, and more!
- Reach out to people who filled up online surveys for different lawsuit verticals such as Camp Lejeune, AFFF, and Motor Vehicle Accidents.
- Do an assessment and pre-qualify the people we're reaching out to before transferring them to a law firm.
- Promoted as a Team Leader for the Camp Lejeune, AFFF, and MVA campaigns.
- Generate daily, and monthly reports for the Operations Manager and Director.
- Responsible for revising the script so we can use it effectively to it's full potential.
Jul 2023 - Oct 2023
Warm Transfer Specialist
May 2023 - Jul 2023
Marketing Specialist
Current
Oct 2023 - Present
Talent Acquisition
- Sources resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
- Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.
- Sets up interviews between candidates and hiring managers.
- Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
- Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
Nov 2021 - Feb 2023
Outbound Telemarketer
Aasd Marketing Solutions
- Handled 5 different campaigns in the span of 4 years.
- Handled B2B Cleaning Business Campaign (1 year), Solar Campaign (1 year), and Real Estate Circle Prospecting Campaign (1 year).
- Mostly did pre-qualifying, then transfer to a closer. Also did appointment setting for Solar Campaign and B2B Campaign.
- Promoted as SMS Campaign Manager for the Real Estate Campaign.
- Handled inbound Customer Service Campaign for different e- commerce brands.
- Dialers/CRMs Used: ReadyMode, Convoso, VICIdial, XenCall, BoomTown, Konnektive, Five9, ProspectBoss.
Apr 2017 - Sep 2021
Team & coworkers
Colleagues at ifficient
Other employees you can reach at ifficient.com. View company contacts for 14 employees →
RY
Rahul Yadav
Colleague at Ifficient
Washim, India, India
View →
AO
Alisson Oliveira
Colleague at Ifficient
Tabuleiro Do Norte, Ceará, Brazil, Brazil
View →
AP
Alyssa Pitcher
Colleague at Ifficient
Mesa, Arizona, United States, United States
View →
JP
Janhavi Paranjape
Colleague at Ifficient
San Jose, California, United States, United States
View →
RC
Rafhael Cançado
Colleague at Ifficient
Belo Horizonte, Minas Gerais, Brazil, Brazil
View →
JD
Jordann Dennee
Colleague at Ifficient
Gold Canyon, Arizona, United States, United States
View →
BL
Bruno Lopes
Colleague at Ifficient
São Gonçalo Do Amarante, Ceará, Brazil, Brazil
View →
RW
Raneisha Wright
Colleague at Ifficient
Bridgeport, Connecticut, United States, United States
View →
GF
Gian Franco Garcia
Colleague at Ifficient
Ajman Emirate, United Arab Emirates, United Arab Emirates
View →
PM
Pedro Medina
Colleague at Ifficient
Contagem, Minas Gerais, Brazil, Brazil
View →
Rahul Yadav
Colleague at Ifficient
Washim, India, India
View →
AO
Alisson Oliveira
Colleague at Ifficient
Tabuleiro Do Norte, Ceará, Brazil, Brazil
View →
AP
Alyssa Pitcher
Colleague at Ifficient
Mesa, Arizona, United States, United States
View →
JP
Janhavi Paranjape
Colleague at Ifficient
San Jose, California, United States, United States
View →
RC
Rafhael Cançado
Colleague at Ifficient
Belo Horizonte, Minas Gerais, Brazil, Brazil
View →
JD
Jordann Dennee
Colleague at Ifficient
Gold Canyon, Arizona, United States, United States
View →
BL
Bruno Lopes
Colleague at Ifficient
São Gonçalo Do Amarante, Ceará, Brazil, Brazil
View →
RW
Raneisha Wright
Colleague at Ifficient
Bridgeport, Connecticut, United States, United States
View →
GF
Gian Franco Garcia
Colleague at Ifficient
Ajman Emirate, United Arab Emirates, United Arab Emirates
View →
PM
Pedro Medina
Colleague at Ifficient
Contagem, Minas Gerais, Brazil, Brazil
View →
1 education record
Carlito Cruz education
FAQ
Frequently asked questions about Carlito Cruz
Quick answers generated from the profile data available on this page.
What company does Carlito Cruz work for?
Carlito Cruz works for ifficient.
What is Carlito Cruz's role at ifficient?
Carlito Cruz is listed as Call Center Operations Manager @ ifficient | Warm Transfer Specialist at ifficient.
Where is Carlito Cruz based?
Carlito Cruz is based in National Capital Region, Philippines, Philippines while working with ifficient.
What companies has Carlito Cruz worked for?
Carlito Cruz has worked for Ifficient, Ds Medical Supplies, Psg Global Solutions, and Aasd Marketing Solutions.
Who are Carlito Cruz's colleagues at ifficient?
Carlito Cruz's colleagues at ifficient include Rahul Yadav, Alisson Oliveira, Alyssa Pitcher, Janhavi Paranjape, and Rafhael Cançado.
How can I contact Carlito Cruz?
You can use AeroLeads to view verified contact signals for Carlito Cruz at ifficient, including work email, phone, and LinkedIn data when available.
What schools did Carlito Cruz attend?
Carlito Cruz holds Bachelor Of Technology - Btech, Information Technology from Bulacan State University.
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