Carlos Colón Email & Phone Number

Charlotte, North Carolina, US

Stamford, Connecticut, US

• Responsible for administering all major aspects of planning, designing, and implementing Hosted Voice customers.
• Construct entire call-flow within Cisco Hosted Voice platform.
• Develop work instructions and update procedures and processes.
• Translate business and customer needs to product requirements.
• Review orders and quickly assess and understand existing telephony infrastructure to make changes to customers in production live environments.
• Support Field Operations on installations to configure switch and activate numbers and make necessary changes during the turn-up process.

Dallas, Texas, US

• Perform surveillance and maintenance of Frontier network.
• Review and update network documentation instructions and processes.
• Provide Tier I support to all Network Operations field personnel including initial triage.
• Ensure timely acknowledgement of network anomalies and failures and follow documented methods to ensure efficient and timely resolution of any network impacting events.
• Proactive measures to guarantee the integrity of the network, as well as provide technical support to all Frontier organizations.
• Submission of MSIs (Major Service Interruptions) into reporting system per the documented guidelines. Use M6 to create orders, track orders, notify parties and escalate as needed.

Tampa, Florida, US

• Successfully implemented the various project phases, including planning, build, testing (UAT), Go-Live deployment, and normalization.
• Directly responsible for the success or failure of each project.
• Provide regular status updates to Management and Executives to ensure effective dissemination of project information.
• Responsible for integration of new customers onto the Network.
• Support in the development and maintenance of ISO procedures and attach them to business processes.
• Review and update network documentation instructions and processes.

• Team Leader on Verizon Wireless Nationwide project to roll out all MF trunks to SS7. Plan roll out with internal and external project managers.
• Coordinate resources and perform testing with Verizon switch Engineers nationwide.
• Support of Production, QA and Development SS7 environments.
• Main responsibility includes the support of all SS7 environments. This includes support for Production, QA, Development, and internal INS Systems Engineering for support of all SS7 testing devices, application.
• Support of internal IN Systems Engineering SS7 environment, which includes Tekelec Eagle STP’s production and lab nodes.
• Provide SS7 technical assistance for internal departments and direct support for all QA testing.

NL

• Experience hand on knowledge of computer-based ERP Baan software in applying the Dynamic Enterprise Modeler (DEM) to meet business requirements. Run software integration testing and performed data analysis to achieve.
• Be at customer site and perform the following tasks: corporate presentations, interviews and meetings with CEO’s, managers, and end users, collect data and perform system integration testing to give a sample of how the.
• Develop training materials on Baan ERP software functionality. Instructor and trainer on Baan functionality to key users at client site, partners, and colleagues. Enhance the existing material and add new and improved.