Senior IT Management Professional and United States Army Veteran with a proven history of managing large, complex, and multi-million dollar clients supporting national and international programs. A passionate leader focused on improving productivity, efficiency, and profitability through process excellence, team performance, and exemplary customer service. Recognized for exceptional interpersonal skills that create cultures of engagement and commitment with staff, customers, and business partners. Program, Project, and Client Management – Extensive background managing commercial contracts, government programs, large projects, and customer relationships. This includes developing and managing enterprise level hardware/software design projects, infrastructure modernization projects, IaaS/SaaS, and Cloud migrations. Directed multiple high-value programs and a large book of business in various markets including; Legal, Professional Services, Associations, Non-Profits, U.S. House of Representatives, and U.S. Government Agencies. Process Transformation – Ability to quickly analyze and identify strength/ weakness in organizations that can be enhanced or improved by developing effective solutions to align with Process and Project Management, Agile, and ITIL Best Practices. Systematically planned and implemented organizational transformations to improve productivity, efficiency, and a reduction in costs. Managed IT Services, On-Premises, Hosted, Hybrid, IaaS, SaaS and Cloud Solutions – Broad experience in Managed IT Services including; Legacy Infrastructure, Cloud Services, Hybrid Solutions, SaaS, IaaS, Software Development, Systems Integration, and multiple hardware/software platforms.
Listed skills include Leadership, Start Ups, Account Management, Strategic Planning, and 38 others.