Carl Clinkscales Email & Phone Number

Atlanta, Georgia

Perform duties normally assigned to Intermodal Service Representatives. Prepare daily and monthly reports that are distributed to customers as well as upper management. Direct and supervise work of train crew and staff under pressure environment effectively. Resolve issues in a timely manner as to not delay customer freight or train arrivals and departure Further customer satisfaction by listening to customer needs and complaints and promptly devising a solution.Resolve other customer service issues such as billing, equipment availability, maintenance, and staffing needs.Effectively and efficiently works the booth performing inspection procedures while interacting with customers.

Managed umpire responsibilities for Smoltz-Grissom Wood Bat Classic which accumulated record netrevenue for the umpire organization increasing profit for the year by 100%. Payroll Processing, Billings & Collections- Executed A/R and A/P by creating and implementing Excel spreadsheet. Supervised officials for tournament- Made work schedules and handled all customer complaints. Acted as final authority to adjudge protested rulings- Listened attentively to problems, evaluated all alternatives, and then chose the best solution/decision.LeadershipServed as umpire association Training Chairman and an Executive. Responsible for conception of training initiatives, training and testing of umpires-Performed job analysis and created a training program which is administered to more than 70 umpires a year. 5 umpires trained have umpired their respective age bracket's World Series.CommunicationServed as liaison between the President of the baseball association and the owner of GABU Association. Prepared and presented oral and written presentations to baseball park associations. Prepared and presented oral presentations and written reports for training seminars and clinics- Used Excel, Power Point, Word, and Outlook to create slides for presentations, handouts and quizzes, and to distribute information to members of the organization.

ManagementSuccessfully run day to day operations for the outbound area to North Georgia in the UPS hub, approximately 10,000 packages, while exceeding all service and production goals in most cases more than doubling acceptable service frequencies. Staff & Workflow Management with limited supervision- Consistently ran operation efficiently and effectively by placing employees in situations where we would succeed. When shorthanded, moved workforce around to cover most essential functions. Constantly moved workforce to the work to minimize idle time for employees which is critical. Exceeded service, production, safety, and quality goals-Operated year ending December 2009 with 0 injuries, service misload frequency of 1/5644 where frequency of 1/2500 is ideal, and surpassed production and quality goals as a team. Facilitated performance evaluations and reduced staff turnover and absenteeism through training and motivational techniques- Gave daily as well as weekly and monthly feedback to employees regarding their performance and progress of their jobs. Incorporated and enforced safe work HABITS which helps the employee stay healthy to reduce time away from work.Named valedictorian of the UPS Frontline Supervisor Hub School. Lead teammates in mock situations to innovative solutions to problems that were exceptional for instructors and top management.

Master Of Business Administration - Mba

Bachelors Of Business Administration

Education record

Professional/Technical Certificate