Carl J. Hirtzel Email & Phone Number

10108 Brook Rd, Glen Allen, Va 23059

I educate the customer about how a mattress is made and what goes into this important purchase.

Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrates vehicle operations.Building rapport, qualifying buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models.Developing and maintaining relationships with new as well as existing customers, responding to inquires, suggesting trade-ins, greeting drop-ins, recommending sales campaigns and promotions.Completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing; delivering automobilesDemonstrating automobiles by explaining capabilities, characteristics and features; explaining services and warranties; taking drives.Completing reports and providing sales management information.Responsible for sales leads from phone and internet

* Executed daily operations of running a Verizon Wireless kiosk.* Described phone and devices and calling plans and explained use, operation, and care of equipment to customers.* Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.* Provided personalized service to our clientele.* Maintained excellent customer service skills and a proven record as a top sales performer.* Excellent problem solver with strong sales analysis and reporting skills.* Strong track-record providing superior customer service in a direct to client sales environment.

* Marketed Business Class High-Speed Internet, Video and Phone service to small and medium sized businesses.* Worked with the various departments;Technical Operations, Construction, Sales Support and other internal groups, to ensure customer installation and satisfaction.* Generate new leads and target businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. * Wrote orders and scheduled initiation of services.* Collaborated and negotiated with property managers, construction companies and landlords to gain access agreements and contracts to build cable on new and existing properties.* Resolved customer complaints regarding sales and service.* Responded to written and telephone requests for product information.* Conferred with potential customers regarding equipment needs and advised customers on types of equipment to purchase.* Represented company at trade association meetings to promote products.Accomplishments * Won 2nd place award in Regional Sales Contest (2005)

* Marketed Business Class High-Speed Internet and Video to small and medium sized businesses.* Visited retail chains that marketed our services to train their employees, and update them on new and current promotions.* Working with store management to get additional floor or shelf space for point of sale material.* Trained Customer Service Representatives to market Comcast Internet Service.* Organized and staffed events at local marketing events.Accomplishments * Published bi-weekly newsletter on computer technology solely for the purpose of training employees.

* Sold High Speed Cable Modem Internet Service to residential customers. * Created and implemented Internet classes for new customers on our service.* Demonstrated service at Computer Shows, County Fairs and other marketing events.

Richmond Market

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