Direct IT operations and team to support corporate-wide business systems that include PCs, printers, POS workstations, networks, telecommunications, ambient music and security for 80 regional restaurants with 30+ remote employees. Manage full-scope multiple and simultaneous IT projects, including gathering requirements, negotiating vendor contracts and installing software for online reporting, inventory control, labor management and employee scheduling processes. Managed and maintained multiple physical and virtual servers in Hyper-V environment at corporate site. Maintain Exchange and Active Directory.Key Contributions:• Delivered strategic planning and managed project to convert 35 locations to Micros POS platform, including leading team providing network cabling, new hardware installation, configuration and new software implementation.• Oversaw contract / vendor installation of KDS, network cabling, phones, ambient music system, security cameras, and burglar / fire alarms in 20+ new restaurants.• Successfully negotiated implementation of PCI compliant WAN, internet access, VoIP and internal and guest facing WiFi across 80 locations while minimizing operational impact and downtime. • Spearheaded three hardware and software upgrades upgrade across organization. • Maintained 99.99% uptime while testing and maintaining disaster recovery solutions. • Achieved buy-in from executive management to migrate onsite Exchange server to cloud based Office365 Enterprise solution. Presented cost efficiency numbers for upgrades and hardware and explained reduction of downtime due to hardware or network failure. Led migration operations. • Saved labor costs and improved accuracy by partnering with payroll vendor to automate employee data updates and payroll punch data from Micros POS for 4000+ employees. • Improved end user support by designing and developing support management tool.

Installed, maintained and trained end users in printers, modems, switches and DSL or cable for internet connectivity for global provider of integrated software / hardware solutions used in hospitality and retail industry.Key Contributions:• Led team with 10 members to install, train, support and deliver troubleshooting for Oracle 9700 Hospitality Management suite installation and implementation in large organizations, including BWI Airport, Southern Illinois University, Florida State University and Ohio State University. Partnered with third party payment card providers to implement interface between vendor and 9700 systems.