Carl Kankelborg Email & Phone Number

Summary:IT Specialist with experience in cross-domain functionality, help desk support, and team management. Proficient in O365, Office, Excel, PowerPoint, Adobe, and Active Directory. Graduated from Non-Commissioned Officer Academy and Security+ certified. Currently working in Austin, Tx as an Help Desk Analyst.Passionate about humanitarian aid and supporting refugees. Experience:IT Specialist/Help Desk TechnicianFort Cavazos, TXMarch 2021 - March 2024- Provide technical support for end users, including troubleshooting and problem resolution- Install, configure, and maintain computer hardware and software- Ensure the security and integrity of data and network systems- Collaborate with other IT professionals to develop and implement new technologies and processes- Supervise a small team of techniciansVolunteerRefugee Relocation Program2022- Aided in the relocation of refugees moving to the United States from a hostile country- Provided logistical support and assistance to refugees and their familiesHelp Desk TechnicianWiesbaden, Germany2019 - 2021- Provided technical support to end users in a high-paced work environment- Enabled and maintained cross-domain functionality across multiple countries in Europe- Responsible for the imaging, maintenance, and troubleshooting of systems- Worked closely with other IT professionals to ensure smooth operationsHumanitarian AidWiesbaden, Germany2019- Provided humanitarian aid during the initial outbreak of Covid2019- Supported local organizations in distributing supplies and providing assistance to those affected by the pandemicSkills:- Troubleshooting and problem resolution- System imaging, maintenance, and troubleshooting- Network security and integrity- Team collaboration and management- Humanitarian aid and support- O365, Office, Excel, PowerPoint, Adobe, and Active DirectoryEducation:High school DiplomaGraduated military leadership academy Certifications:- Security+

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