As a journalist, I concentrated on trust, accuracy and understanding national and global issues. Now I use those skills to anticipate and limit new risks in the digital world. At Meta for more than four years I specialized in new threats and customer service, focused on the digital ads ecosystem.I am a global leader in risk management and customer service. I drive operational initiatives that identify and mitigate threats, increase revenue, and improve customer satisfaction. I have guided programs that enabled hundreds of millions of dollars in growth and reduced attacks from sophisticated adversaries. I mobilize teams to transcend silos and execute at the highest level in cross-functional collaborations. I am at my best motivating teams to deliver results aligned with a company’s mission. I am known for supporting an inclusive environment that allows each employee to thrive. I drive digital and process innovations to transform business practices in ways that put the customer first. My more than four years as a trust and safety manager at Meta combined with decades as a global newsroom leader position me to build and lead cross-disciplinary teams, articulate a vision, and achieve ambitious business objectives.SPECIALTIESAdversarial Methods | Data & Analytics | Public Policy | Inauthentic Behavior Identification | Investigations | Business Strategy | Voice of the Customer | Process Optimization | Fraud and Scam Mitigation | Disinformation & Misinformation | Safety | Risk Prioritization | Political Risk | Regulation & Compliance | Scaled Solutions | Content Policy & Protocol | Behavior Policy & Protocol | Workplace Culture
Listed skills include Content Strategy, Social Media, Editorial, New Media, and 19 others.