Lead and support a team of HR professionals in developing and deploying effective people strategies and HR support for multiple corporate and commercial lines of business, including Loyalty, Digital, Marketing, Communications, Revenue Management, Real Estate, and Network Planning.

Develop and implement people and organizational strategy for corporate and commercial client base to produce intended business results, integrated with business strategic direction.Key Responsibilities• Lead the human resources operation and strategy for commercial client divisions through collaborative partnerships with business leaders (line managers through SVP) and HR Centers of Excellence.• Responsibility for ~900 employees and leaders based in several U.S. and international locations, including Georgia, New York, California, Amsterdam, Santiago, Seoul, among others. • Client areas include Digital, Customer Engagement & Loyalty, Revenue Management, Network Planning, and Corporate Real Estate. • Partner closely with leadership to understand business strategy and organization needs, and work collaboratively on the design, development, and implementation of people programs, policies and strategies to drive business success. • Serve as a talent partner, advising on topics including hiring and retention, succession planning, leadership development, employee engagement, and performance management. • Plan and lead talent review processes.• Coach, develop, and mentor direct reports.• Develop and drive strategies to attract, develop, and retain an engaged, diverse talent pool.• Maintain thorough understanding of laws for multiple cities, states, and countries.

Strategic business partner, HR business consultant and employee advocate for Airport Customer Service clients. Responsible for ensuring the effective and consistent delivery of human resources services including: employee relations, coaching/counseling employees and management, sourcing and selection, talent development, employee engagement, performance management, organizational effectiveness, and providing HR leadership.Key Responsibilities• Provide full-scale human resources support to Airport Customer Service employees and leaders• Serve as a strategic business partner and human resources consultant to frontline and mid-level to senior leaders• Serve as a talent partner by supporting sourcing and selection, performance management, talent planning, talent development, and organization effectiveness initiatives for client groups• Develop and lead leader development soft-skill trainings• Lead complex employee relations issues and investigations, ensuring consistency in corrective action and performance development• Support the development and execution of employee engagement programs and initiatives

Sr. HRA / HR Business Partner Key Responsibilities•Consult with leaders to establish and promote business goals and recommend new approaches, policies and procedures to effect continual improvement •Coach site leadership on best practices and ensure thorough adherence to policy, driving effective development and employee relations•Provide management coaching to build leadership capabilities and to address and resolve issues•Assist client groups with weekly and yearly performance management systems and tools ensuring complete and timely delivery •Develop employee engagement programs and initiatives •Monitor "pulse" of the employees through survey management to ensure a high level of employee engagement•Investigate employee relations concerns to mitigate and resolve policy and/or workplace problems•Work with leaders and support teams to create and implement innovative solutions for a variety of employee engagement initiatives•Manage site charitable giving and community engagement program•Utilize HRIS systems for data entry, modification, and reporting

•Support growth and development of store team members. •Coach, mentor, motivate and evaluate performance of 10+ team members.•Serve as leader on duty, driving exceptional guest service and employee and customer experience.•Develop and implement accountability tools to ensure productivity of team.•Conduct interviews to evaluate and determine best fit for candidates.

•Develop and improve existing tools to educate employees on key HR related topics, such as benefits•Ensure timely completion of project deliverables•Collect data to support annual audit