Carl Lane Email & Phone Number

New York, Us

- Build a global R&D team and culture centered around high performance, transparency, and ownership.- Create standards and KPIs for development, product, DBA, systems, and QA teams to ensure continuous improvement in performance as new features are built. - Implement processes, conventions, and trainings to align engineering efforts to ever-changing business needs.- Architect and oversee core applications, cloud infrastructure design choices, and CI/CD pipelines whilst ensuring highly successful rollout. - Advocate for company core values and culture by creating cross-functional and cross-company knowledge and social sharing opportunities and events.

Tel Aviv, Il

- Founded a team of global solutions engineers to help businesses solve their technical challenges while optimizing for company and industry specific use cases and KPI's.- Oversaw development, implementation, and support of client facing integrations and other technical solutions.- Produced trainings, processes, and flows to create engaging demos and presentations that showcase high-value components of the Wix Answers platform tailored to business' needs.- Accelerated sales and revenue growth by instituting near real time sales opportunity and RFP support. - Cultivated company webinars, marketing pieces, blog posts, and public appearances to boost product and brand awareness.- Championed team wide communication guidelines and protocols to ensure a constant dialogue between product and sales on a global team.- Educated prospects and existing customers in real life support and customer care solutions and consulted with clients to build the CX teams of their dreams.- Evaluated and forecasted product market fit for a growing omnichannel customer support platform.

Tel Aviv, Il

- Lead teams of full-stack developers to implement a variety of internal and external tools in high velocity with an Agile/Scrum methodology.- Orchestrated an ecosystem of 20+ applications and projects specializing in the customer contact, customer experience, and business analytics spaces.- Took charge and lead the the company-wide goal to migrate all existing codebases from JS to Typescript.- Oversaw and actively contributed to projects involving React, Express, Node, Express, and other Javascript stacks.- Organized and implemented rigid TDD standards using Mocha, Chai, Puppeteer, Jest, and other testing libraries.- Guide engineers to collaborate on code style standards, best practices, and collaborative workflows that allowed Senior and Junior engineers to cohesively work together.- Spearheaded sprint planning and retrospective meetings using JIRA to give engineers understanding of business needs and decisions that affect sprint scope.

Tel Aviv, Il

- Developed an automated client test framework for rigorous, functional client testing utilizing Selenium and Python.- Implemented a full E2E testing suite to improve developer confidence and transition from monolithic deploys to CI/CD.- Contributed code to smaller features involving a stack of Django, Python, SQL, HTML/CSS, and Javascript. - Moderated DevOps, pull requests, and branch management on Github.- Established acceptance criteria for developer tasks in an Agile/Scrum methodology.- Prioritized bug fixes and scheduled hotfixes in critical timeframes. - Vigilantly monitored system health on New Relic and further analyzed BI on Anodot.- Established training and troubleshooting procedures alongside documentation for end users.

Tel Aviv, Il

- Directly worked with internal R&D teams to isolate and identify root causes of bugs. - Utilized English and Spanish languages to communicate, navigate, and troubleshoot with customers throughout incident lifecycles.- Reported critical system health issues with an array of tools like New Relic, Graphite, and Kibana- Compiled complex reports and updates with strong SQL abilities in Presto, New Relic, and Tableau.- Conveyed user feedback via the submission of usability reports to project managers backed with data and use cases- Proactively monitored system performance across AWS and GCE instances using New Relic, Pingdom, and internal monitoring tools.

Bachelor Of Science (B.S.), Aerospace, Aeronautical And Astronautical Engineering

High School Diploma