Carl Nedzel Email & Phone Number

United States

Responsible for Training, Coaching, Promoting and disciplining entire staff throughout 28 retail stores in CT from Brand Ambassadors to Assistant Managers in generating high quality solar leads. Educating the staff of the retail stores of our purpose in the store and our methods through Product Knowledge classes. Responsible for gener-ating high quality leads whether in a retail store or at an Event (Home Shows, Expos, Festivals). Maintain and up-date all Production Reports, Trackers, Leaderboards and Time & Attendance through Paylocity. Was recognized and earned awards for generating leads that resulted in the most Demos and second Highest in Sales in the entire Retail Department in 2023 (out of 400 Brand Ambassadors)

United States

Drawing from my expertise to provide strategic leadership and direction to a cross-functional team of store employees with a $2M coffee chain retail location. Oversee the hiring, development, training, and performance of employees on Starbucks procedures and best practices. Manage staff scheduling against business demands. Direct the delivery of exceptional customer service focused on increased revenue and customer retention. Administer P&L activities for the store monitoring performance against established objectives. Devise and implement strategies to drive operational success and continuous improvement. Analyze store performance and processes to identify and remediate gaps. Facilitate quarterly business reviews and staff meetings. Manage cash flow and inventory.• Generated ~25% in sales comps Y-o-Y.• Achieved top 30% in the district for customer satisfaction ratings.• Selected to open a new store and train partners on Starbucks operations.• Consistently delivered ~95% in Quality Assurance audit scores.

United States

United States