Carlo Carrascal Email & Phone Number

Manila, National Capital Region, Philippines

• Received a “Connectivity Hero” award for 2020 for prioritizing asset-centricity.
• Monitors commodity sales and movements within the logistics chain, communicates progress and resolves issues with our stakeholders.
• Guarantees proper understanding of sales contract or procurement trade blotter prior to its execution, loading and transportation of materials in SAP for commodities: Petroleum, Diesel, Nickel, Copper and Carbon.
• Applies deep technical knowledge of BHP’s resources, trade and customer operations to maximize the value in use of our products and our resources.
• Plans and executes (in coordination with the Maritime and Supply Chain Excellence sub-function) the movement of product from the asset handover point to the market for outbound products and from suppliers to the asset.
• Ensures all account receivables and payables are paid properly in accordance with the contract’s payment term.

BGC

• Received a “Best in Productivity and Compliance Review” award for 3rd quarter of 2019
• Manages the sales order process for Google G-Suite license which includes entering new request, upgrade or promo and license renewals into the fulfillment system.
• Work with internal teams to make sure that the order is fulfilled according to the agreed SLA.
• Escalate all delays to FTE's or groups as appropriate.
• Ensures updated knowledge in policies and Google G-suite licensing.

Taguig

• Customer Due Diligence is part of the KYC (Know your customer), Screening, Risk & Regulatory department, within the Operational Excellence team in the Client Service Delivery organization.
• Manages a team of 14 analyst who executes the KYC process of gathering and evaluation relevant information about a customer or potential client.
• Handles and develops a solution to escalations and fast track requests.
• Advocates the KYC strategy, vision and mission and translate it into understandable language to the team members.
• Ensure that the daily execution of work is in control and there is no waste, almost always with the team on the floor to see what is happening, and it would be shown via visual management.
• Execute 1:1 coaching with team members, challenge them on their performance and contribution to business goals and explain the added value of their work to the overall objective of ING.

Ayala, Makati

• Customer Enablement is in-charge of onboarding new clients, ensuring that proper KYC is performed, opening of Australian Dollar & foreign currency bank accounts for ANZ Corporate customers. Handling of term deposits.
• Received an “El Kapitan” award for being the best team leader for 2015.
• Coordinates with Account Managers, Client Enablement onshore counterparts, ANZ stakeholders and other processing teams in order to action the requests efficiently.
• Ensures that clients, entities, trustee or beneficiaries were properly identified (KYC) prior to opening a bank account in compliance with Anti-Money Laundering policies.
• Trains new staff and conducts refresher courses for existing officers.
• Provides coaching to minimize errors, improve productivity and meet service level agreement.

United Arab Emirates

• Process client’s over-the-counter transactions mainly: cash/ cheque deposits, withdrawals, foreign currency exchange, telegraphic transfers, loans/ bills payment and government bonds redemption.
• Prepares balancing reports and audit trail summary, counterchecks vouchers at the end-of-day.
• Process demand drafts, cheques for collection, remittances and salary transfers for companies.
• Approves transactions, outward/inward clearing, troubleshoots technical problems and coordinates with branches or other support departments to form an effective solution.

Bonifacio, Taguig Philippines

• Recipient of (5) “Good to Great Awards” for contributing ideas to the institutional development.
• Ensures knowledge and compliance of credit policies for lending and credit card applications.
• Checks credit or loan applicant’s details, verifies completeness and validity of documents.
• Confirms the status of complied applications and credit score through scorecard system.
• Handled the manual review and approval or decline of processed loan or credit card applications.As a Customer Sales Outbound Officer
• “Top agent” for achieving the highest number of credit card referrals.

Manila, National Capital Region, Philippines

Makati, Philippines

• Handles client and business partner’s transaction queries and complaints.
• Coordinates with Western Union International call center for further assistance.
• Creates recommendations contingent to ISO standards on customer service procedures.
• Maintains proper training of staff and ensures familiarization on new Western Union policies

Rizal Avenue, Manila Philippines

• Ensures thorough screening of walk-in clients and performs proper KYC.
• Observes Anti-Money Laundering procedures in handling suspicious transactions.
• Validates documents and ID’s presented prior to opening new accounts.
• Assigned to process Fixed Deposits, Term placements, Treasury deals and Assets.
• Provides efficient service and promotes SBC products which will best cater to the client’s needs