Carlo Castillo Email & Phone Number

Abbotsford, British Columbia, Canada

Langley, British Columbia, Canada

• Provides marketing support for multiple brokerages across the lower mainland.
• Visit assigned brokerages on a regular basis, building relationships with brokerages and agents.
• Onboard new agents with Optiom product lines, ongoing support such as sales training, product updates, as well as sales support and troubleshooting.
• Support Client Care team, providing support to client and agents. This includes portal support, policy maintenance, benefit requests, endorsements and… Show more
• Support Client Care team, providing support to client and agents. This includes portal support, policy maintenance, benefit requests, endorsements and cancellation requests. Show less

Vancouver, British Columbia, Canada

• Responsible for Vancouver area, comprised of lower mainland as well as Vancouver island.
• Train sales representatives with relevant product knowledge, as well as seek merchandising opportunities to highlight product.
• Facilitate in-store demos, either during store hours, or during staff functions, such as regional training events or roadshows.
• Provide client with current field conditions, with consumer feedback, and changes to retail environment at the regional level.
• … Show more
• Create training and demonstration videos, host live demo events and provide 1:1 product demos and recommendations.

Burnaby, British Columbia, Canada

• Managed Metropolis at Metrotown location, busiest mall in Western Canada
• Responsible for onboarding and training for all new associates in lower mainland region, ensuring best practices and standardized training throughout region.
• Ran day to day operations, providing regular coaching with employees, follow up with customers, daily auditing practices and responsibilities as required
• Built effective sales teams empowered with sales and management skill sets.

Burnaby, British Columbia, Canada

• Built effective sales team and empowered with sales and management skill sets.
• Enacted daily auditing practices to ensure proper business standards and accurate sales reporting.
• Ran day to day operations, advising sales team on new procedures and pertinent information.
• Achieved store goals and lead in sales coaching sessions.
• Collaborated with hardware and carrier account reps on weekly basis, directing marketing and sales strategies.
• Ran dual locations… Show more

Surrey, British Columbia, Canada

• Assisted manager in building effective sales team and empowered with sales and management skill sets.
• Enacted daily auditing practices to ensure proper business standards and accurate sales reporting.
• Achieved sales goals and lead in sales coaching sessions.
• Collaborated with hardware and carrier account reps on weekly basis, directing marketing and sales strategies.

Abbotsford, British Columbia, Canada

• Commission based structure; achieved personal sales targets on an ongoing basis.
• Responsible for daily operations; opening and closing, inventory, sales reporting.
• Completed weekly competitor intelligence reports, ensuring best pricing for clients.

Abbotsford, British Columbia, Canada

• Commission based selling in the communications department; surrounding feature phones and data devices for all major telecommunication companies as well as cameras and camcorders.
• Responsible for weekly competitor assessments, as well as weekly visits from retail sales representatives from manufacturers and telecommunication companies.
• Achieved daily sales targets based on volume, accessories, and extended warranties.

Winnipeg, Manitoba, Canada

• A+ Certified in hardware and software diagnosis. Responsible for maintaining current knowledge in numerous product lines of consumer grade computer systems and peripherals.
• Responsible for accurate diagnosis and repair of consumer units. Shipped defective units and ordered required parts from manufacturers, keeping track of paperwork and updated customers.
• Provided quality customer service addressing customers’ questions and concerns, providing post-sale support and opportunities… Show more
• Provided quality customer service addressing customers’ questions and concerns, providing post-sale support and opportunities for additional sales and services based on customer needs. Show less