Carlo Hefner Email & Phone Number

Kirchentellinsfurt, Baden-Württemberg, Germany

Responsible for all technical systems in the customer support division at Bergfreunde with Zendesk & Salesforece & Babelforce in particular and including - technical development- technical maintenance- change management- advising CS leadership about trends and possibilities - coordination of external partners- creating tools and processes to improve KPIs.

Kirchentellinsfurt, Germany

Fully responsible for a team of 18 multinational pre sale agents in terms of all relevant day to day business including- employee development- meeting KPI & SLA targets- disciplinary & administrative tasks- founding and leading a new b2b sales team with strong focus on customer relations and salesPart of the CS leadership team at Bergfreunde with tasks in.

Ihr Liefert Den Skill Und Wir Das Harz

Co-Founder at Harzkoenig.com. Specialized in Handball resin and cleaning products and general Handball goods. Partner with several clubs of the German 1st & 2nd Division male & femaleResponsable for all business desicions

Co Founder of the indy dyeing company Irish Fairytale Yarns. Producing and selling hand dyed yarns and fibers online and on international festival markets. Responsible for:WebshopSalesFinanceCustomer SupportSourcing

Reutlingen, Baden-Württemberg, Germany

Handball Coach Female Team with focus on including young and aspiring players into the adult teams

Coach and manager of the international Olympic Handball Club of the UCC. I am responsible for - training in general - competition scheduling - player management

Cork

Coach and manager of the international Olympic Handball Club of the UCC. I am responsible for - training in general - competition scheduling - player management - club management - sponsoring

Cork

SME for Olympic Handball, for upcoming teachers. Providing support on how to teach Olympic Handball in schools regarding topics, structure, set up, goals and development.

Ireland

Providing training for CS agents for our main KPI´s productivity, first contact resolution and customer satisfaction.Part of the policy & procedure creation team, special account action team and special customer care team.Handling all customer contacts via - Ticket - Email - Live Chat - PhoneResponsible for German and English speaking customers at the.

Team leader for Overwatch at Gamescon 2017 in Cologne. Taking care of all business decisions regarding the Overwatch booth like team management (7 internal, 10 external staff members), security, IT, PR & Media, queue management, customer satisfaction, Esports and live streaming & broadcasts with focus on the high visibility of the flagship product.

Team Co Leader at the Diablo3 booth. Taking care of external (5) and internal staff (5) and managing the day to day business on GamesCon for our booth. Assisting the team leader with all decisions in regards of team management, security, IT, queue management and customer satisfaction.

Part of the Overwatch presentation team that run the Overwatch booth at European Road to Blizzcon 2015 in Prague. Presenting Overwatch to the public, assisting customers 1 to 1 and perform everyday duties on the booth and helping with executing one of the biggest Esports event in Europe.

Part of the Overwatch presentation team that run the Overwatch booth at Gamescom 2015 in Cologne. Presenting Overwatch for the time to the public, assisting customers 1 to 1 and perform everyday duties on the booth.

Ireland

Handling all customer contacts via - Ticket - Email - Live Chat - PhoneResponsible for German and English speaking customers at the fields of - Accounts - Ingame - Billing - Tech

Ingelheim

Self employed owner. Responsible for all decisions and operations

Ingelheim

Head of sales for all field of business including apparel, shoes, winter and fun sports

Ingelheim

Trainee in salesmanship, accounting, purchasing, leading of small buisness

Education record

Education record