The Workplace Manager II position leads the existing space occupancy planning and data management, small move projects (including individual, transfer and leaves) and is a customer-facing representative for the clients’ Global Real Estate and Facility Management team. They have an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, vendor partners to lead a project team around a common set of goals. This role must be able to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. A Workplace Manager II may be responsible for direct reports and may report on a campus or smaller region of sites. Must be able to deal with conflicts while maintaining professionalism and focus on the project goals. This role reports directly to a Program Manager, Senior Project Manager or Associate Director. This role is on our Accounts team which is dedicated to one of our larger Seattle based clients. All projects are within the client's North America real estate portfolio.

Workplace Manager I leads the existing space occupancy planning and data management, small move projects (including individual, transfers and leaves) and is a customer-facing representative for the clients’ Global Real Estate and Facility Management team specifically for the Workplace Management team. A successful candidate has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners and lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with conflict while maintaining professionalism and focus on the project goals.

Key Achievements:Hired to lead LA Google Insight team again due to performance in prior contract. Led team in meeting all target goals with no issues within one month while staying under budget. HQ modeled operations workflow after team workflow.Lead field team in performing detailed, accurate data collection surveys in venues ranging from airports and malls to retail stores. Oversee maintenance of all devices to ensure optimal operation and timely completion of activities. Monitor and boost team performance with daily allocation of billable hours and reviewing performance for improvements. Maintain daily communication with Mountain View HQ. Schedule vendors for client surveys, site visitations, on-site field instruction and post-survey collection reviews. Perform survey error analysis.

Key Achievements:Appointed as Project Lead for 31-day international assignment in Mexico with 30-venue target to complete.Supervised collective team of 15 surveyors from different cities involved with Insight. Collaborated with OuttaSight and HQ members both onsite and remotely to ensure team safety and completion of all surveys. Handled travel logistics to, from, and throughout Mexico. Commended by Google HQ and Mexico partners for finishing assignment two days early, completing surveys of 39 venues (+9 from original target) while staying under budget and experiencing no major issues.Lead field team in performing detailed, accurate data collection surveys in venues ranging from airports and malls to retail stores. Oversee maintenance of all devices to ensure optimal operation and timely completion of activities. Monitor and boost team performance with daily allocation of billable hours and reviewing performance for improvements. Maintain daily communication with Mountain View HQ. Schedule vendors for client surveys, site visitations, on-site field instruction and post-survey collection reviews. Perform survey error analysis.

Key Achievement:Achieved 200% of initial targeted tasks in first month at two hospitals by developing efficient workflow, increasing subsequent target sizes.Assigned to Sherman Oaks Hospital and Encino Hospital as new clients to HCFS. Oversaw proper matching of self-pay patients to federal, state, county or third-party payer programs such as Medi-Cal. Instruct and assist patients with eligibility processes and ensure timely billing of transmittal accounts. Maintained progress on all suspended accounts and transmittal billings. Exercised due diligence in verifying data including demographics and insurance. Practiced confidentiality and discretion while working with protected health information. Communicated across various departments and with different levels of staff including management. Performed daily follow up of all open patient cases. Kept accurate records, composing thorough and detailed narratives for each account, averaging 20 accounts daily.

Assisted Admitting Department Manager. Directed activities including employee scheduling, payroll, and certification. Audited patient accounts and charts to ensure proper compliance. Verified insurance benefits and obtained authorization for admissions. Handled collection of copayments and deductibles and ensured proper posting of charges to patient accounts. Collaborated with RISARC/COMPSEC as well as Case Management to verify self-pay patient medical coverage. Programmed and maintained software to maintain continuity of operations. Provided on-call departmental support. Performed financial and statistical analysis, creating daily, weekly, and monthly reports. Collaborated and assisted CFO, Nursing Director, Medical Records Director, Pharmacy Director, and Emergency Room Director. Patient registration, admission, verification, and discharge.

Key Achievement:Represented Admitting Department in hospital-wide project to implement new health operating software for all departments serving as point of contact for other departments and vendors. Resulted in successful installation and transition of hospital operating software. Managed and oversaw admitting department. Directed activities including employee scheduling, payroll, and certification. Audited patient accounts and charts to ensure proper compliance. Verified insurance benefits and obtained authorization for admissions. Handled collection of copayments and deductibles and ensured proper posting of charges to patient accounts. Collaborated with RISARC/COMPSEC as well as Case Management to verify self-pay patient medical coverage. Programmed and maintained software to maintain continuity of operations. Provided on-call departmental support. Performed financial and statistical analysis, creating daily, weekly, and monthly reports. Collaborated and assisted CFO, Nursing Director, Medical Records Director, Pharmacy Director, and Emergency Room Director. Patient registration, admission, verification, and discharge.

Verified insurance benefits. Collected monies (co-payments and deductibles). Interviewed self-pay patients to assist with potential medical coverage and establish financial planning. Close work with entire ER department.

Basic admitting duties including registration, patient demographic entry, insurance verification, and collectionof monies.