Carlo Ang Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Chicago, Il, Us

-Design an onboarding workflow in ServiceNow that helps improve user administration efficiency, cuts onboard time by 30%, and assures better data accuracy and compliance.-Delivered application support for over 20 companies, managing technical issues and optimizing performance to 1000+ users, leading to a 30% decrease in downtime and enhanced user experience across all accounts.-Modernized security protocols by migrating from an unencrypted password document to a password vault, and developed a streamlined process for securely obtaining and managing credentials, enhancing overall data protection and accessibility.-Spearheaded the integration of Okta for multiple applications that will ensure a single, centralized identity management while automating access control, thereby enhancing security and reducing user provisioning time by 40%.-Managed a team in resolving IT tickets, with a result of reducing open ticket volume by 60% through effective prioritization and streamlined workflows.-Delivered technical guidance and feedback in implementing Mobile Device Management (MDM) across the organization, leading to improved device security, streamlined configuration processes, and enhanced compliance with company policies.Oversaw the implementation of SharePoint as our company’s first intranet, guiding the team to ensure smooth adoption and integration across all departments.-Rolled out Staffbase, our company’s first internal communication platform, which improved how we connect with employees and made it easier to track open rates and engagement.-Successfully migrated legacy file systems to SharePoint, enhancing collaboration and strengthening data security through advanced system features and permissions management.

Chicago, Il, Us

-Forecast hardware inventory for new hires and upgrades that resulted in a near 100% laptop on day 1 in a quarter.-Provided technical feedback for user database sync with Email Marketing platform, Staffbase, which resulted in launching LivCor’s first newsletter with tracking capabilities.-Main Point of Contact/Subject Matter Expect and Administration for all internal Core X Applications, which includes RealPage, Asana, DealPath, Sharepoint etc.-Technical Point of Contact for all LivCor employees and liaison with another portfolio company.-Support Data Analyst and Business Stakeholder in analyzing and resolving data issues.

Hamburg, Hamburg, De

-Assist in creating an in-house technology team with SVP, Technology, which includesBusiness Analysts, Product/Project Manager, and Developers/Engineers.-Interact with Stakeholders and create business/functional requirements bytranslating non-tech to tech, and providing a recommended solution based on theirbusiness needs.-Analyze risk factors and Developer/Engineer resources per-project basis.-Provide Technical solutions/designs oversight to Engineers/Developers.-Develop a delivery solution to migrate multiple platforms, which includes ContentManagement System (CMS), Client Relationship Management (CRM), and otherindustry software, that also includes 4000+ user/200+ company migration.-Liaison for provider/vendor as a Technical Point of Contact.-Create Quality Assurance process, which includes User Edge Cases, ProcessDocumentation/Checklist.-Manage Change Management for software delivery changes and Bug/Enhancements.-Liaison for Product/Developer team as well as Support/Helpdesk team.

Hamburg, Hamburg, De

-Provide Vice President of Platform Development technical feedback on integrating new products for our E&V clients. -Create technical specification documents to integrate and further enhance listings syndication, this includes Juwai, Realtor.com.-Provide technical improvements and launch with our Mobile App, which provides branded Agent Apps for 2,000+ users. -Create and document roadmap in launching Support Central, which includes FAQs of our current product offerings.

Hamburg, Hamburg, De

-Assisted Director of Technology in transiting 120+ Brokerage’s website data to another website vendor, Real Estate Webmasters.-Assisted Brokerage Services team in transiting 50+ new brokerages (start-ups and conversions) to become E&V, which includes 30+ MLS feed data integration. -Implemented project and release with prioritization to improve client’s experience in website platform and mobile app.-Created documents and assist in launching new Brokerage Managers and Agents Training platform: Academy Online.

Hamburg, Hamburg, De

-Manage support requests and system via ticketing platform & telephone.-Provide support & management of In House technology equipment.-Create, maintain, and support documentation on an ongoing basis, adhering to Engel & Völkers standards.

Queens, Ny, Us

-Troubleshoot both software/hardware issues such as Dell/HPs & Macs for more than 1,000 faculty and staff members on-site. -Assist and delegate a team in upgrading 700+ PCs from Windows XP to Windows 7 in a 4 month period.-Provide assistance to recover their college E-Mail (Microsoft Exchange) and Active Directory account to student client base of 4,000 per semester – walk-ins and over the phone.-Assistant to Account Manager, such as creating ADS Accounts and Exchange (mailbox) accounts.-Provide assistance with Blackboard system, such as training and technical support.-Contribute to OIT’s knowledge base with technical issues.-Image and deploy computers to faculty and staff. Also created special images for student labs example: Using SysPrep, ImageX Tool, and Edit special Group Policy.-Record and report computer inventory.

Queens, Ny, Us

-Provided printer maintenance and software support to faculty and staff in the computer lab classrooms. -Troubleshooted issues pertaining to SmartBoard and projectors. -Imaged large-scale computer labs by using Norton Ghost and Microsoft Development Tool

Computer Science

Networking Technology