Carlo De La Rama Email & Phone Number

Jersey City, New Jersey, United States

Greater New York City Area

Greater New York City Area

Zendesk - Shopify

New York City

• Designed and implemented the official Audicus Sales & Customer Service Training Program
• Established an early professional relationships with multiple customers per day
• Engaged in daily inbound calls for technical, financial, and troubleshooting services, resolving all customer service issues

New Brunswick, NJ

• We like to make an impact in our local community. Whether it's Rutgers, Johnson & Johnson, or St. Peter's & RWJ hospitals–we ensure that we provide an experience for our patrons and clients.I consult with local.
• Social Media Community Manager (Instagram Video; Facebook)
• Event Coordinator
• Account Management
• Customer Service
• Recruitment of baristi/bakers

New Brunswick, New Jersey

• Organized and directed strategic matching campaign, succeeding in active mentorship coaching & advisement resulting in an interdependent learning environment for 105 total undergraduate cadets.
• Collaborated with operations committee to design simulated problem-solving exercises, enabling trainees to perform well under stressful combat situations
• Supervised daily exercise routines, challenging cadet fitness and sustaining new recruits to pass fitness standards

Edison, NJ

• Formulated talent pool charts for high level executives acquiring billable roles for prominent clients.
• Obtained prospective hires via social media platforms and referral networks to increase fields of outreach.
• Operated applicant tracking systems for in-depth feedback on technical screenings and interviews.

Greater New York City Area

• Collected eyewitness accounts of physical employee accidents, compiling data for workman’s compensation claims for factory workers.
• Scouted talent pool resumes and arranged interviews, recruiting potential employees for client organizations.
• Conducted outreach to university professors, creating reference pools for hiring new graduates.

South Brunswick - Princeton - New York

• Analyzed special cases of 2nd level escalations for Wall Street Journal & Barron’s Magazine publications, resolving predicaments of technical, billing, and logistical issues.
• Conducted research for e-support by simplifying online registration and FAQ pages on WSJ.com and Barrons.com, resulting in a significant decrease in call/complaint volumes following the month of activation.
• Initiated professional network with outsourcing representatives, establishing points of reference in support to clients based in Southeast Asia
• Generated sales orders/invoices using Salesforce and PeopleSoft systems to ensure up-to-the-minute service for corporate accounts

Piscataway NJ

At Rutgers Athletics, I have enlisted in my first official customer service role. I spent my hours providing support and payment processing for season ticket holders and game-day patrons. I provided support for general public inquiries about ticket sales and I provided step-by-step instructions for undergraduate students for any game day inquiries. In.

Trenton, NJ

• Composed press releases on housing and fire safety policies implemented by NJ government officials, resulting in references done by local media sources
• Aggregated news digests related to agency activities, resulting in effective dissemination of daily articles
• Dispatched sensitive documents to the Governor’s Office, attaining approval for official public release

Bachelor Of Arts (Ba), Public Relations, Human Resource Management, Psychology

Activities and Societies: ROTC, Delta Epsilon Iota, Rutgers Career Services, PRSSAIn addition to my Master's in Human Resource Management.

Master’S Degree, Human Resource Management

Activities and Societies: Society of Human Resource Management: Project Manager for Marketing and Communication Alpha Phi Omega Rutgers.

Associate'S Degree, Arts And Sciences

Activities and Societies: Intramural basketballSharpened writing skills with two intensive expository writing courses. My first paper was.