Carlo Ferrillo Email & Phone Number

Napoli, Campania, Italia

Napoli, Campania, Italia

Positano, Campania, Italy

- Greeting guests on arrival.- Undertaking front desk service duties.- Administering check-in and check-outs.- Assigning rooms and issuing keys.- Delivering mail and messages.- Processing guest payments and managing bills.- Coordinating with porters, concierge, kitchen staff and housekeeping.- Acting as a central source of information for guests during their stay.- Processing food and beverage requests.- Resolving problems and dealing with conflict or tension with disappointed guests.- Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

- Answering customer enquiries or passing them on to the appropriate department.- Bar and Restaurant Supervising- Giving information and helping to solve customer problems.- Selling products and taking orders.- Arranging services for customers, for example, booking hotel rooms or arranging car hire.- Processing complaints and, if appropriate, issuing refunds.- Taking information from customers and entering it on a database.- Taking payments by cash, cheque or credit card.- Making sure that the customer's experience is a positive one.

Manchester, United Kingdom

- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.- Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.- Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.- Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.

Manchester, United Kingdom

- Check in guests, answer phones and take reservations- Respond to guest complaints, requests and emergencies- Process invoices, post checks to vendors and distribute employee checks- Reconcile accounts- Balance the cash drawer and log receipts- Investigate and resolve out-of-balance accounts- Keep accurate financial records and ledgers- Help prepare for forecasts and audits

Marano Di Napoli, Campania, Italia

- Educate Customers- Retrieve Customer Information- Respond to Customer Concerns and Questions- Meet Productivity Goals- Provide Inbound Call Assistance

Napoli, Italia

- Meet with Clients- Take Photographs- Edit Photographs- Compile Galleries and Albums- Market Their Business

Bagnoli, Campania, Italia

- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons- Interact with customers, take orders and serve snacks and drinks- Assess customers’ needs and preferences and make recommendations- Mix ingredients to prepare cocktails- Plan and present bar menu- Check customers’ identification and confirm it meets legal drinking age- Restock and replenish bar inventory and supplies- Stay guest focused and nurture an excellent guest experience- Comply with all food and beverage regulations

Mediazione Linguistica, Mediazione Linguistica E Culturale

Difficulty in communicating may result from, among other factors, language- or terminological differences; lack of proficiency.

Diploma Scientifico

The curriculum is devised by the Ministry of Education, and emphasises the link between the humanistic tradition and scientific culture..