Carlo Lacson Email & Phone Number

Abu Dhabi, United Arab Emirates

* Greet customers and provide excellent customer service by helping them find the products and services that they need based on their preferences and needs.* Provide personalized recommendations for haircare and skincare products and routines based on the customer's skin tone, skin type, hair type, and personal style.* Cross-sell beauty products, upsell when appropriate. (e.g. cleansers, toners, creams, serums, different types of shampoo and conditioners, hair oil, masks, body lotions and other hair care products, hair electronics, etc. )* Demonstrate how to apply skincare and haircare products to customers or how to use blowdryers, straighteners, wavers, clippers, etc., and provide tips and methods to help customers achieve the looks they want.* Stay up-to-date with the latest beauty trends, techniques, and products and communicate them to customers.* Attend product training sessions and consistently learn about new products to provide the most accurate and current recommendations to customers.* Meet sales targets and contribute to the overall success of the store.* Maintain a clean and organized beauty department and ensure that products are stocked and displayed properly.* Process customer transactions and assist with inventory management.

United Arab Emirates

• Providing the quality customer service by effectively communicating with customers to answers questions.• Assisting customers in choosing cakes, pastries, cookies and pies according to their specific tastes.• Communicating effectively with the manager and reviewing the production sheet to understand the daily variety of the bakery items to be baked, finished and packaged.• Communicating and responding effectively to customers questions and locating merchandise, and providing requested assistance on merchandise.• Taking special orders for cakes, such as flavor, icing type, decorations and the like.• Answering the phone and taking special orders for cakes and other bakery items from customers.• Ensuring safe and clean environment by maintaining safety standards, maintenance and cleanliness as required by the department.• Maintaining the overall appearance of the store area by keeping merchandise and displays fully stocked, properly signed, neat, clean and organized.• Following the established procedures to process damaged goods, merchandise left behind and outdated bakery merchandise.• Assisted management with monthly inventory control and weekly stock ordering.

PERSON IN CHARGE:* Use computers for various applications, such as database management, word processing and spreadsheets.* Collect and deposit cash sales into accounts, disburse funds from petty cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.* Set up and manage paper/ electronic filing systems, recording information, updating paperwork and maintaining documents-attendance records, correspondence and other material.* Greet customers or callers and handle their inquiries or direct them to the appropriate persons according to their needs.* Complete forms in accordance with company procedures.* Operate electronic mail systems and coordinate the flow of information, internally and with other organizations.* Provide services to customers, such as order placement.* Facilitate the collection of competitive information in order to monitor business trends and opportunities.* Setting the weekly work schedule of the staff.* Supervise other clerical staff and provide training and orientation to new staff.ORDER MANAGEMENT ASSOCIATE:* Monitoring order status and updating clients on the progress of their orders; Abu Dhabi, Dubai and Sharjah.* Implementing changes to systems or processes based on new company policies or procedures.* Managing inventory levels to ensure that sufficient quantities of product are available to meet customer demand without excess inventory building up.* Reviewing customer orders for accuracy and completeness and making sure all necessary information has been provided.* Following up with customers to ensure that they are satisfied with their orders and services.* Coordinating with the team to ensure that products are delivered on time and in good condition. * Helping customers place orders by answering questions about our products and providing order status updates.* Providing customers with information about our products that may be relevant to their needs.

Abu Dhabi, United Arab Emirates

* Receive, process, and enter orders.* Respond to customer requests, inquiries and communications.* Provide customers with information on freshly baked products and their ingredients.* Assist customers on choosing on the different variety of pastries and hot/cold beverages.* Answer phone calls and write up custom orders based on the customer needs.* Receive and resolve a variety of service issues, and provide quality service to both internal and external customers.* Conduct follow up phone calls to customers who have concerns or questions.* Perform other related duties as assigned by management.* Contribute to the development and maintenance of standards, policies and procedures regarding customers. * Ring up sales on the POS system and process credit card and cash payments.

Abu Dhabi, United Arab Emirates

* Welcoming customers, informing them about specials and new drinks, answering questions and accepting orders and payments.* Handles cash and change, operates cash register/POS.* Preparing, grinding and blending coffee beans, brewing coffee and tea and serving drinks to customers.* Selling coffee and tea blends and highlighting the differences between items to customers.* Cleaning and restocking work and dining area, sanitizing equipments and utensils.* Updating signages and displays to attract customers.* Taking inventory and replenishing items in display cases, tables and on the counter.

Al Khaleej Al Arabi, Abu Dhabi, United Arab Emirates

* Answering telephone calls for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages.* Handles guests requests promptly and report complaints/routing to Duty Manager or to proper management.* Responds to emails and inquiries from a variety of internal and external parties.* Follow up and check groups/ crew list for wake up call.* Maintains a variety of manual and digital files and records for the purpose of documentation with administrative and legal requirements.* Maintains an up to date knowledge of the hotel and its local services.* Proper handling of emergency calls, ie fire/bomb threats.

Philippines

* Prepares a variety of documents and providing references and information.* Assists with processing of documents, forms and mailings for the purpose of disseminating information to appropriate parties.* Maintains physical and digital files and other organizational system.* Responds to all telephone calls and inquiries.* Operates office equipments such as photocopier, fax machine and scanner.

Philippines

*Greet guests as they enter the shop, ask whether they would like assistance with anything and provide help if needed in a friendly, hospitable and efficient manner.*Remain knowledgeable about and answer questions related to merchandise, sales, promotions and store policy.*Provide recommendations based on customer’s stated preferences, needs and desires.*Create a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions.*Operate a cash register and perform related tasks, including cash handling, credit card processing and opening and closing of the register when on the first or last shift of the day.*Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables.*Locate merchandise for customers, placing special orders to find desired items if necessary.*Handle refunds, returns and exchanges with a focus on timeliness and customer service.*Keeps clentele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Philippines

Summer Job ( Project Based Employment )*Responsible for managing a whole lot of incoming and outgoing calls in the organization.*Build long-lasting relationships with customers.*Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank.*Make use of available opportunity to sell or advertise products to customers.*Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.*Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems.*Route calls to the appropriate channels/personnels.*Move complex issues or complaints to supervisors.

Professional Education, Secondary Education And Teaching

Post Graduate Course

Bachelor Of Science - Bs, Information Technology

Bachelor’s Degree