This is a split off agency from Oklahoma Department of Public Safety. Service Oklahoma License Services is a branch of Office of Management & Enterprise Services (OMES).

As a Training Facilitator, prepared training materials to effectively train Tag Agents and Driver License Examiners in a classroom and work environment. Works diligently to ensure that other Auditor/Trainers are aware of processes necessary to comply with the regulations set forth toimplement the Real ID program. Has utilized several types of media to complete educational requirements of the Department of Public Safety. Assisted Tag Agents, Examiners and Senior Examiners onsite to set up equipment and process credentials efficiently, with minimal problems.Significantly influenced the set up and operations of the DPS Mega Center, tested equipment to provide an effective work environment in the Mega Center. Compiled materials to enable contracted employees to process transactions, with minimal assistance. Provided supervision and support, while several hundred transactions a day took place. Worked as a liaison between the contracting company and DPS officials to resolve any problems, in addition to making improvements to the Mega Center.

See Training Facilitator

As a Driver License Examiner, interacted directly with public transferring their residency into Oklahoma or renewing their driver license. Reviewed and verified legal presence documents (birth certificates, passports, and other immigration documents), administer tests (written and skills) formotor vehicle or commercial driver license, process requests for state ID cards, answer questions from the public either in person or by telephone. Provide assistance in preparing legal cases regarding fraudulentapplicants.

Processed claims for multiple states. Authorized or denied claims, based on policy coverages. Corresponded with various parties involved. Preparing reports of findings of investigations. Familiarity with; insurance standard concepts, practices, and procedures within investigative/liability procedures. Paid benefits under the Personal Injury Protection (PIP) and Medical Payment coverage. Personal authority for settling claims of $15,000.00 per bodily injury claim. Trained and mentored newly hired/promoted adjusters in medical terminology and anatomy claims handling and evaluations.Emergency Coordinator; Certified in CPR, First Aid, and portable defibrillator, recruited others to the Team and ensured that safety issues were brought to the attention of proper authorities.Claims Improvement Team (CIT) Member; reviewed suggestions and implemented improvements to the claims process.

Settled, denied, or authorized payments to routine property/minor casualty claims, (first call settlements only), based on coverage appraisals and verifiable damages. Corresponded with policyholders, insured parties, claimants, witnesses, and other interested individuals. Gatheredessential information to support contested claims in court, small claims hearings. Maintained a familiarity with standard concepts, practices, and procedures within investigative/liability procedures. Worked under general supervision, operated with a great degree of latitude. Attended small claims hearings to help insured parties present their cases or to represent the Company. I was given personal authority of $5,000.00 per exposure.

Veterans Service Representative: broad, current, and detailed knowledge of entire field of federal laws pertaining to Veteran’s Benefits regulations and procedures, performed interviews to facilitate productive exchange of information. Knowledge of how to control interviews, calm hostileindividuals, overcome apathy and frustration, adjust the level of communication to suit the interviewee and maintain poise, tact, and objectivity. Extensive knowledge of proprietary data processing systems. Ability to use several methods of legal/business written communicationtechniques and skills in communicating with a variety of individuals. Worked with minimal supervision, maintained numerous cases in various stages of processing (e.g., education, award action or claims establishment) through various software. Mentored other Veterans Service Representatives. Provided translations for documents composed in Spanish for adjudicative processing. Provided training on appeals processing/tracking system.

National Service Officer, maintained an active relationship between VA personnel and applicants, assisted claimants with completion of all applications for benefits, developed information as necessary to support a favorable decision, handled disputes claimants had with decisions rendered by VA, reviewed all adjudicated decisions to ensure the appropriate application of VA laws and regulations to the decision, notified claimants of decisions rendered, assisted applicants with appeals advocated for them during hearings before local members of VA and prepared written appeals to be presented before the Board of Veterans Appeals, conducted Transition Assistance Programs (TAPS) presentations and provided service medical records review for application of benefits.

(MOS 88N20) Movement NCO - Requests and coordinates transport capability to meet a movement mission; prepares transportation movement documents and related forms for the type of shipment and mode of travel; monitor all freight, cargo, and materiel shipments to ensure accountability; requests, coordinates, and monitors movement schedules and programs; ensures transport capability is appropriate, cost effective, and meets mission requirements; operates automated data processing equipment to document movement information; responds to shipment inquiries, discrepancies, and routine transactions.Also trained as (MOS 88M20) Senior Vehicle OperatorServed as a senior vehicle operator; oversaw and assisted in operation of vehicles over varied terrain in support of garrison and combat operations; managed loading and unloading of personnel and equipment and protect cargo against damage; performed vehicle self-recovery and field expedients to include towing; assists in training and maintaining driver skills for drivers; checked to ensure PMCS is completed by drivers while on missions and during command maintenance; correct or report all vehicle deficiencies; responsible for the welfare of three Soldiers.

Companies included Akal Security, Guardsmark, Arko and Arapahoe Community Corrections. As Site Supervisor, scheduled personnel, processed timecards, and served as liaison between tenants andsecurity management. In addition, supervised tenants, performed counts, conducted irregular location checks, breathalyzer tests and urinalysis collection. Briefed social workers on ongoing in-house situations. Performed regular patrols, in vehicle and on foot. Answered phones andinteracted with the public a professional manner providing information regarding the clients' needs.

11B20L/11M20L (Desert Shield/Storm)Lead Staff Division Driver, served as the primary driver for the Brigade Command Sergeant Major (Senior Noncommissioned Officer), in armor heavy infantry brigade; responsible for health, welfare,training and supervision of three soldiers; accountable for materials and equipment valued at over $160,000; housing coordinator. Unit Armorer (light & crew served weapons), property/facilities management, wheeled vehicle driver (HUMVEE, 2 1/2 ton truck, HMMET, 113, Bradley IFV)