• Found and direct a year-round tourism company in native region of Sardinia, primarily focused on offering cultural tours and leveraging unparalleled passion and knowledge to deliver superb tourism experiences to a diverse consumer base. • Lead the development and execution of a full business plan, inclusive of tailored plans and strategies based on seasonal and annual market fluctuations. • Spearhead the design of tour itineraries and tourist packages based on clients’ preferences and requests; inspect tourist attractions to evaluate suitability (e.g., archaeological sites). • Pilot negotiations with suppliers and vendors to secure mutually beneficial rates and contractual terms. • Conduct in-depth market research and analysis, examining demographics, pricing strategies, competitive landscape, and more to inform data-driven strategic planning. • Sale of tourist packages and services both online and offline.• Provide quotations, presentations and proposals to clients.• Generate, edit, publish and share engaging content (e.g. original text, photos, videos and news) on social media platforms such as Meta and Instagram.• Monitor, track, and analyze metrics on social media platforms using Google Analytics/Facebook insights.• Update website content on WordPress.• Participate in industry events, including WTM and BMTA to build a network of industry partnerships and stay abreast of proven and cutting-edge trends.

♦ Headed management for all apartment advertisements and bookings across multiple online portals such as Booking.com, Expedia, Airbnb, and more; managed tariffs on the channel manager. ♦ Crafted promotional offers and managed all online marketing activities to capture target audiences and generate leads.♦ Consulted clients directly and provided quotations as necessary; checked guests in and out and executed all relevant concierge activities; handled guests’ overnight requests.♦ Entrusted with accounting operations and reporting.♦ Completed quality checks on all rooms and apartments to maintain high standards.

• Delivered timely and efficient support and advice to hotel customers, responding to all queries and concerns with professionalism and patience. • Fielded and resolve inquiries through online platforms, websites, and other digital assistance services in real-time. • Leveraged both verbal and written communication skills to swiftly resolve any client issues or questions.

• Optimized processes for fielding and confirming group requests for all UK and Ireland destinations; as well as for booking travel arrangements with suppliers. • Prepared quotations for clients; negotiated rates and contractual terms with suppliers; created relevant reservations documentation.• Communicated with clients and stakeholders by phone and email; resolved issues with swift problem-solving skills. • Formed industry partnerships at events to drive business development.

• Orchestrated the timely collection of cash by BACS, cheques, and payment cards; reduced aged debtors; chased overdue invoices by email and telephone within agreed timescales.• Allocated payments in compliance with customer remittances; raised invoices, credit notes, and arranged refunds to customers; reconciled bank statements. • Cooperated with sales teams to execute a commercial approach, while enabling re-negotiation of customer payment plans in the case of financial difficulties. • Partnered with accounts receivable, sales and operation teams to resolve disputes raised by clients on invoices. • Developed monthly statements, cash forecasting, and any ad hoc progress reports within the sales and accounts department.

♦ Processed the formation of UK and offshore companies♦ Created and maintained statutory books by keeping up to date with any regulatory or statutory changes and policies ♦ Filed relevant documents at Companies House and HM Revenue and Customs including VAT returns and dormant accounts♦ Provided legal, financial and strategic advice to clients ♦ Produced valuable and engaging content for social media platforms♦ Managed bookkeeping activities

♦ Sold gold and silver jewels, watches and gifts♦ Assisted customers in order to help them find what they need♦ Processed transactions at the cash register♦ Ensured stock supplies were well maintained♦ Managed advertising campaigns by designing and delivering Christmas greeting cards to existing customers♦ Arranged window displays

♦ Took customer orders and delivered food and beverages♦ Prepared and served a variety of coffee and other drinks, along with pastries and cookies ♦ Greeted and escorted customers to their tables♦ Arranged table settings and maintained a tidy dining area; ensured the correct layout of buffets and beverages♦ Delivered checks and collect bill payments♦ Provided room service and assisted in hospitality events and functions♦ Offered menu recommendations upon request and informed customers about the day’s specials♦ Ordered, received and distributed stock supplies

♦ Promoted and sold household goods♦ Demonstrated products and showed how customers could maximize product features♦ Assisted with product launches and events♦ Called and persuaded prospective customers to either purchase a service or trial a service♦ Travelled to different neighbourhoods and suburbs going door-to-door with the goal of selling advertising services♦ Attracted new customers and improved profits♦ Improved knowledge of the product range, answered questions and addressed customer concerns

♦ Organized and carried out various kids activities such as kids games and acting