Incharge of re-structure the support department, training, hiring, and implementing support and abuse protocols.Write internal scripts using python(2-3) that manage raid card health, switch/routers backups, write changes to memory. IPv4-v6 RDNS. BGP scripts that automate ipv4 prefix diversion to firewall upon detection of attacks. Develop internal tools that check internal routers/switches, for duplicate IP routes, port conflict, and port upgrades. I work closely with Spamhaus, PSYCHZ upstream providers, and other known spam databases with the mission of making profuse solutions a spam-free zone.Network architect in charge of setting up DataCenter L2-L3 equipment, OSPF clusters across PSYCHZ global POP. IBGP and BGP setup and prefix routing and policy filtering along with implementing BGP communities. Setup GRE tunnels for customers and/or internal DDOS anycasting.monitoring, IGP/BGP setup, load distribution, IGP/BGP scaling, and upgrading hardware along with performing network maintenance. Emergency on-call to resolve hardware failure, and network outages.I work with ARIN, RIPE, NTT, HE, GTT, and other psychz.net upstream providers on addressing abuse, I/O error reporting, and schedule maintenanceCustomer support rep responsible for addressing customer escalations, customer abuse, and customer problems pertaining to network or server-side issues. My job is to make sure our customers are left feeling satisfied with the help we provided.

Linux, VOIP, Asterisk, T1/E1/J1/BRI, Networking, Telephony Hardware, Intrusion detection/prevention, troubleshooting, and best practices engineer. Responsibilities were to serve as L1-L2 escalations, performing T1 setup, network security implementation, Asterisk VOIP, and disaster recovery. Research, document, rollback and detailed implementation of customer system upgrades. Proactively interacted with critical customer accounts to provide increased customer satisfaction. Participate in biweekly 24/7 on-call rotation, on which I was in charge of working with VIP customer engineers in resolving QOS, phone system setup, Jitter, latency, and provide training on how to setup IVR, voice mail, register phones to a VOIP system.

Sysadmin first and manager second.Responsibilities as manager and support sysadmin were to assist customers with data migrations, equipment moving, LAMP stack optimization, Network equipment setup(switches/routers), Cpanel/DirectAdmin/Plesk installation, configuration, and data content testing before deployment. Qnet is 99% Linux/Unix based DataCenter, which means that everyone should have an expert level experience working with all sorts of Opensource environment, reading logs, pay attention to details, documenting, coordinating repairs, and be able to explain to customers system failures along providing root causes and repair.As manager, I was in charge of assisting the JR staff department with customer escalations, training, arrange monthly rotating schedules, mediate internal problems, terminate, interview, hire qualified staff that would join the ranks of Quadranet technical support department. Write how-to articles on common resolutions to problems,