• Testing Web and Mobile (iOS, Android) applications• Tracking and reporting issues with Jira• Developing, maintaining and executing test cases using TestRail • Performing black-box, functional, UI, smoke and regression testing• Responsible for compatibility testing on a variety of platforms and devices• Participating in daily stand-ups and sprint planning

• Constant use of software such as CORE, Horizon, Excel Spreadsheets, CIV• Solicit residential mortgages from various sources and produce high quality loans which are compliant and provide excellent customer service• Responsible for the offering of loans, negotiating of terms, and taking an application for a dwelling secured transaction• Analyze best mortgage loans based on client's need in order to ensure compliance and maximum customer satisfaction• Present recommendations for producing loans and exercise some independent judgment while developing understanding of functional area, policies, procedures, compliance requirements, and generating loans• Provide information regarding the loans to consultants and functional colleagues• Interact with customers to understand their needs and provide them with a high-quality loan service

• Scored a Manager Rating of “Exceeds” in most recent Performance Evaluation, and sustained, noteworthy metrics in parameters such as Average Handle Time, Claim QA, Customer Experience.• Application of strong communication skills to establish rapport with customers to de-escalate difficult and sensitive information as a part of resolving a claim.• Familiarization with various processes and resources to assist customers duly considering the circumstance upon which a transaction was carried out. • Provide exceptional customer service with strong investigative research while working with customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts.

-Makes outbound phone calls to various financial institutions’ members in an attempt to collect payment, arrange for payments, and/or recommend settlements or foreclosures on overdue loan utilizing effective telephone collection techniques and principles while meeting call service levels.-Negotiates, coordinates payments, and responds to inquiries with members to include conducting searches via phone or Internet to determine location of members and referring collection issues resulting in incorrect payment amounts and/or payment adjustments to the Team Lead.-Updates call results and enters any other pertinent information into both SWBC and the appropriate FI’s databases by maintaining a records of all customer contacts.-Processes electronic payments upon members’ approval using the ECM system.

-Intermediate to advanced level of knowledge in Immigration Family Law.-Responsible of caseload of up to +900 clients which allowed me to hone my customer service skills by responding to our clients in less than 24 hours in both Spanish and English via phone or email.-Learned a variety of procedures pertaining to Immigration Family Law such as DACA, Petitions, Adjustment of Status, Naturalization, Certificate of Citizenship, VAWA, UVisa, Family Unity, Removal of Conditions, K-Visa, and Freedom of Information Act.-Cases assigned to me fall under my calendar discretion along with its propermanagement.-Understood how to assemble legal forms and present a variety of legal packets,statements and letters in a clear and concise manner to be presented to government organizations such as Department of Homeland Security, United States Citizenship and Immigration Services, Customs and Border Patrol, Federal Bureau of Investigation among others.