Carlos Alfonso Email and Phone Number

Fulfilled a four month contract to provide onsite technical support for the Emergency hospital and Cancer Center. Received and managed help desk tickets onsite and remotely for 22 locations nationally. Troubleshot Windows OS issues, PC hardware break/fix, inventory and purchasing new/replacement equipment, Vidyo and Zoom software and conference room support, first line support for hospital management software Cornerstone and Ezyvet, support for telemetry hardware/applications and medical image servers and clients, VOIP administration and support, Vocera communication badge support, network printer support.

Provided on-site and remote support which included managing their help desk, troubleshooting PC’s, Macbooks, network printers, mobile devices and VOIP phone administration. Provided G Suite administration and was responsible for creating and managing users, groups, and all other functions regarding G Suite for business.

I was contracted by Kelly Services to provide help desk support over telephone and remote assistance for JR Simplot employees worldwide. Troubleshot general WIndows 7/10 issues, Microsoft Office 365 including Outlook, hardware issues, network printers, created Active Directory accounts for all incoming employees. I provisioned, managed and provided general support for iOS devices. Provided level one support for industry applications such as Agvance, JDE, Data Collection Systems.

Contracted by Optomi LLC to provide Help Desk support for YMCA Metro of Chicago. Answered all incoming help desk calls from YMCA Headquarters and all YMCA branches in Chicagoland. Managed all incoming tickets through ticketing system. Created/Terminated AD accounts. Granted access to network shares, network printers. VPN and distribution lists. Provided support for all PC’s and network printers. Troubleshoot network issues at YMCA branches. Imaged and prepared PC’s/Laptops for new employees.

Filled a Level 2 Help Desk role. Fielded tickets nationally and globally. Troubleshot Windows PC’s and Macbooks. Imaged, inventoried and deployed PC’s and Macbooks. Supported users that worked from home remotely and was responsible for shipping and collecting equipment from them. Created and managed VM sphere cloud computing accounts for remote users. Provisioned access to VPN, RDP, Fileshares and other resources when requested. Conducted weekly pickups of company assets which included computers, all related cables, monitors, keyboards and mice. Responsible for tracking incoming new hires on a weekly basis and ensuring they receive their proper equipment.

Managed, troubleshoot and provide feedback for help desk tickets submitted by teachers and staff. Provided technical support for Windows, OS X, Chrome OS, iOS and Android. Updated and maintained inventory of assets in database district wide. Managed student enrollment for educational websites. Managed organizational units, accounts, devices and enforce policies for students and teachers in Google Apps. Responsible for iOS device management, configuration and deployment which includes iPads, iPad minis and iPods. Responsible for management and deployment of Chromebooks. Open Directory/Active Directory management which includes creating user accounts, setting user and group level policies, managing permissions, creating changing passwords and deleting accounts. Provided support for network printers, projectors/interactive smartboards and document cameras.