Write, test, modify, administrate, and document process specifications from external data sources into enterprise systems. Install, administrate, and train on use of data encryption software. Research the latest information technology security trends and recommend security enhancements to management or senior IT staff. Help computer users install or learn about new security products and procedures. Create database data loading templates for ETL process. Troubleshoot all data problems regarding extracting, transforming, and loading data into target systems to ensure data integrity, data security and system compliance. Qualys Certified Specialist in Vulnerability Management, Global IT Asset Inventory and Management, Scanning Strategies and Best Practices. Create and modify technical instructional manuals, service documents and training material.

Asses and modify student data using Excel (VLOOKUP, Pivot tables, Visual Basic) to standardize the ETL process. Set up, configure, and evaluate the University’s undergraduate application portals to ensure data is correctly transmitted from the application systems to the University’s student information systems.Coordinated multiple projects (Common App, F.E.R. etc.) and reconciled the interdependencies among them.Provided strategic guidance and facilitated communication among programs’ cross-functional teams.Write, test, modify, administrate and document process specifications for loading student/applicant data from external data sources such as testing agencies (e.g. CollegeBoard, ACT, SAT, ETS), college admission application, student search vendors and enrollment modeling firms (e.g. Fire Engine Red, Royall & Company) into the University’s student information systems.Import and export student/applicant data including demographics, test scores, event touchpoints, prospect/inquiry scores, evaluations, and anything else related to the student record to and from the University’s student information systems (PeopleSoft Campus Solutions ERP and Salesforce CRM).Troubleshoot all data problems, modify PL/SQL queries, advise and train staff on how to use various databases and applications related to the enrollment process. Oversee the communication dissemination process, including set up, configuration, testing, and delivery of official communications both in print and electronic format using the student information system (PeopleSoft Campus Solutions, WebAdmit CAS and Salesforce). Serve as the primary liaison between the Admission/Enrollment Operations department and the Systems and Analytics department in the Division of Enrollment Management.Supervise the day-to -day activities of two full-time employees and a team of student data loaders. Create instructional material for staff one on one and group training.Perform individual and group training sessions.

Supervise, evaluate, schedule, train staff and monitor workflow of the IT Support team.Coordinate and manage daily activities of the IT Support staff division involved in the distribution, installation, repair, troubleshooting and maintenance of computer hardware, software, mobile devices, and related equipment.Project Manager for Dell deployment initiative throughout four campuses and one business office:Set up price negotiations, logistics and shipping with DellSet up and scheduled Dell deployment of devices throughout four campuses and one business officeMaintain and monitor service desk ticketing system, phone system, and email system daily to ensure optimal level of customer service.Provide analysis and reporting to upper management on a daily/weekly basis for decision purposesProtect data and information from unauthorized release or from loss, alteration, or unauthorized deletion.Analyze operations, staff performance and workflow processes for the technology service desk team to conceive and initiate new management and operational systems improving communication, performance measurements and job satisfaction.Create instructional material for staff one on one and group training.Perform individual and group training sessions.

Programmed, evaluated, maintained, developed, and managed law school service desk, law school audio visual and law school facilities personnel and service management application database (AR Remedy - administrator, BMC Track-It! - administrator).Project Manager for Gateway deployment initiative throughout the Law School:Set up price negotiations, logistics and shipping with GatewaySet up and scheduled Gateway deployment of devices throughout professor and staff offices as well as common areas.Crystal Reports business intelligence application.Created content, orchestrated logistics and developed (online and written) user training documentation and operating procedures for law school faculty, staff, and students.Provided computer application individual and group training and assistance to law school faculty, staff, and students.Provided Kronos and MS Application Suite technical support and reporting to law school administrators.Developed and coordinated yearly student orientations (created material for distribution, annual Orientation orator).Technical operations supervisor of 5 full time support technicians for the law school information technology service desk team.Provided customer service and support for computer applications, facilities and AV requests to the law school faculty, staff, and students.Facilitated technical support annually at the Law Without Walls international distance learning Symposium.Handled all phases of project management for the deployment of user workstations for law school faculty, staff, administrators, and students.Served as liaison and collaborator to the law school with central university initiatives (UPrint and SecureCanes).Interfaced and collaborated with faculty and administrators to identify the technological needs of the university student users, give recommendations, and communicated those needs to upper management.Emergency issues management (facilities department, hurricane preparedness, data disaster recovery).