Responsible for maintaining and increasing the efficiency of a business.Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

Provide outstanding field service support to customers, ensure company procedures and safety guidelines are followed in order to accomplish client expectations. Address customer issues in a timely manner to ensure high level of customer satisfaction, Develop and maintain preventive maintenance procedures, diagnose and troubleshoot service related issues, nteract with customers periodically for warranty/service calls, upgrade programs, etc. Develop professional and healthy relationship with clients, management and internal staffs. Perform administration duties such as preparing time sheets, job status reports, expense sheets, etc. Prepare and maintain service related documentations.

As IT Project Manager I have led the following projects, been responsible to deliver them within budget, schedule and performance: • MES-Delmia upgrade implementation in Bombardier Mexico Manufacturing Center.• MES-Flexnet Lite version implementation in Bombardier Mexico Manufacturing Center.• JETCAM Crosstrack MLM software DB migration and application upgrade implementation in composites area in Bombardier Mexico Manufacturing Center.• Manufacturing equipment OS migration.• “Business Warehouse” reporting tool implementation for HR department.• Payroll software “TRESS” implementation.• WebANDON tool implementation• MES-ANDON tools integration to increase productivity.

Responsible of giving tech support to manufacturing equipment and ensure proper operation through maintenance plans and continuous improvement for all manufacturing sites in Mexico. Responsible to support new equipment implementation by leading activities such as: Integrated Testing Cycle (ITC) & User Acceptance Testing (UAT). I implement ideas to optimize the composites material when its cut, saving around 150 k USD per year.

As business analyst i have been responsible for:- Lead CAM team in order to cover business needs in terms of support available.- Lead change management process implementation in the different processes and tools for Mexico site operators (800+ operators). - Lead and perform systems testing tasks: UAT & ITC.- Design solutions for the business based on process analysis and improvements areas.- Provide training for business in new applications to be deployed.- Expert in JETCAM & CROSSTRACK applications usage, support, training and implementation.

Responsible for the Quality methodology implementation in new R&D Bombardier project Learjet 85. Quality Agent for Learjet 85 project since October 2009, in charge of receiving inspection system implementation and SAP material master process for Learjet 85 program, responsible for the certification of the composite raw material to be used in learjet85 program. Also in charge of the Audit team for laboratory certification by Bombardier Aerospace to do material testing and qualification for the learjet85 project. responsible of composites manufacturing process inspection.

- Electrical technician working for CRJ 700/900/1000 NextGeneration contract by joining cockpit electrical assemblies for those aircraft achieving 0 electrical snags and production standard time. transferred to midfuse electrical harness achieving standard production time as team leader.- In charge of perform the Electrical test with DIT-MCO machines for harnesses that require it.