Carlos Anthony

Carlos Anthony Email and Phone Number

Founder and CEO @ Forge Ahead Services
New York, NY, US
Carlos Anthony's Location
Columbus, Ohio, United States, United States
About Carlos Anthony

Dedicated to driving operational excellence and leading high-performing teams to achieve exceptional results. My career has been marked by a strong commitment to people-focused leadership, which has allowed me to build cohesive teams that consistently exceed expectations.I excel in managing diverse projects and thrive in high-pressure environments where meeting and surpassing targets is crucial. My approach involves resolving complex issues with innovative solutions, ensuring that operational challenges are met with effective and creative strategies. My proficiency in team building, training, and mentoring has been instrumental in raising service standards and driving continuous performance enhancement.One of my core strengths is my ability to foster a culture of continuous growth and operational success. I believe that investing in team development and creating an environment where employees feel empowered leads to outstanding service outcomes and sustainable improvements. Throughout my career, I have demonstrated a keen ability to balance strategic oversight with hands-on management, ensuring that operational processes are optimized and team members are motivated and aligned with organizational goals.If you are seeking a leader who is committed to driving operational excellence, fostering team growth, and achieving remarkable outcomes, I would be excited to connect and discuss how I can contribute to your organization’s success.

Carlos Anthony's Current Company Details
Forge Ahead Services

Forge Ahead Services

View
Founder and CEO
New York, NY, US
Carlos Anthony Work Experience Details
  • Forge Ahead Services
    Founder And Ceo
    Forge Ahead Services
    New York, Ny, Us
  • Forge Ahead Contact Services
    Founder/Ceo
    Forge Ahead Contact Services Dec 2022 - Present
    Columbus, Ohio, United States
    Acting as Chief Executive Officer of operations and leadership. Forge Ahead Contact Services takes interest in implementing innovative solutions across the US. I Direct a team of 5+ executive staff focused on revolutionizing technology for small businesses within the customer service industry.
  • Pitney Bowes
    Operations Supervisor Ll
    Pitney Bowes Jun 2024 - Oct 2024
    Ohio, United States
    • Managed a 250,000 sq ft production floor with 6 departments and 90+ associates.• Developed high-performing teams and improved performance through strategic planning.• Reduced network costs by $800,000 with USPS partnership and process optimization.• Created employee engagement plans for 120+ leaders and staff.• Supervised 40+ direct reports, meeting delivery deadlines and managing freight volume.• Achieved 97.8% accuracy in operational processes.• Maintained a zero-incident safety record.• Increased team performance metrics and retention by 82%.• Improved package density by 85%.
  • Epiq
    Legal-Site Manager
    Epiq Sep 2023 - Jun 2024
    United States
    • Managed and developed a team of 50+ staff.• Oversaw inventory, order fulfillment, servicing, and shipment processing.• Implemented quality control measures to reduce errors.• Collaborated with teams to resolve issues and improve performance.• Maintained relationships with suppliers, carriers, and stakeholders.• Tracked inventory, monitored stock, and generated reports.• Ensured safety and compliance with regulations and policies.• Conducted audits to improve performance and effectiveness.• Cultivated a high-performing team, exceeding targets.• Enhanced team skills with training programs.• Increased SLA efficiency by 97% and client satisfaction by 98%.• Improved training with SOPs and client retention protocols.• Created an archive system to boost productivity.
  • Upstart
    Cultural Developments Director
    Upstart Jul 2022 - Aug 2023
    • Enhanced efficiency for 120+ specialists and leads.• Fostered a positive team culture and encouraged innovation.• Developed action plans for 500+ employees.• Directed the “Borrower Success Pilot,” revamped scripts, and secured $2.4M in payments.• Supervised the Hardship Approval Team, processed 1,000+ requests.• Organized quarterly events with budgets of $12,000-$20,000.• Managed escalations and reviewed loss-mitigation requests.• Improved key performance indicators and department culture.• Provided updates and collaborated with other resource groups
  • Upstart
    Operations Department Specialist
    Upstart May 2022 - Aug 2023
    Columbus, Ohio, United States
  • Usi Insurance Services
    Call Center Supervisor
    Usi Insurance Services Apr 2019 - Apr 2022
    Dublin, Ohio, United States
    • Managed 75+ call center agents and team leads.• Boosted customer satisfaction by 98% through coaching.• Oversaw retirement plan implementation and administration.• Led 15-20 direct reports, resolved escalated inquiries.• Monitored call productivity and ensured 95% service level.• Managed shared-service projects, avoided $1,000 penalties.• Proposed process improvements for 40-50 agents.• Conducted 1:1 meetings, resolved issues, and handled escalations.• Processed and filed retirement documents, and daily reports.• Collaborated with teams and presented plans to senior management.
  • Safelite Autoglass
    Team Lead
    Safelite Autoglass May 2017 - May 2019
    • Reduced customer influx with excellent service and scheduling.• Improved sales process, became top sales scheduling agent.• Promoted to handle insurance claims at a corporate location.• Approved/declined high-value claims ($5,000-$25,000).• Built team culture and managed invoices/claims for auto glass shops.• Implemented error-detection processes.• Supervised billing approvals for 25+ locations.• Coached 10 agents, boosting KPIs by 97%.

Carlos Anthony Education Details

Frequently Asked Questions about Carlos Anthony

What company does Carlos Anthony work for?

Carlos Anthony works for Forge Ahead Services

What is Carlos Anthony's role at the current company?

Carlos Anthony's current role is Founder and CEO.

What schools did Carlos Anthony attend?

Carlos Anthony attended Southern New Hampshire University, Beechcroft High School, Southern New Hampshire University, Alta Loma High School.

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