Carlos Carcamo Email and Phone Number

• Defines and specifies user access levels.• Monitors the performance of systems, services and the network.• Provides technical support and advice to administrators.• Monitors and tracks software versions, fixes,• Programs, tests, evaluates, and implements new computer programs• Installs, configures, and optimizes operating systems.• Installs, tests, and documents security patches.• Develops, tests, documents, implements and enhances backup and recovery procedures,• Monitors and tunes software performance; performs software troubleshooting.• Performs installations & troubleshoots applications & clients, TCP/IP client installations Telnet, FTP, web, email clients, network setup & Connection • Performs resolution on all local area network (LAN) problems• All printer support technical support

• Canon, Konica-Minolta, Panasonic, Toshiba, Sharp large laser multifunction printers and large format printers• Troubleshooting software, firmware, hardware, and environmental problems • Repairing by replacing hardware (NIC, motherboards, NVRam board, fax boards/cards)• Able to use digital multi-meter• Updating & replacing corrupt firmware• Assembled and disassembled printers as needed via service / parts manuals• Troubleshooting Fiery controller• Perform preventative maintenance at customer sites• Set up networking settings on servers, printers, computers, etc at customer site; set up network for customer• Connecting SMB, FTP, SMTP, at the customer’s field location • Troubleshooting remotely and repairing and installing software to all machines • Maintain order and parts/tools inventory for car supply and local warehouse• Maintain local site demo floor models• Maintain service tickets, business expenses, timesheets, etc• Train customers on location for hardware, software, etc.• Travel to customer sites as needed from Ontario, OR to Pocatello, ID to Salt Lake City, UT• Travel for 1-2 week training in Chicago / Atlanta / New York / Connecticut

• HP, Canon, Epson, Xerox laser jet printer quality testing • Game Testing ( write error reports if any)• Test PC Games in Windows 2000 and XP and write a detail description of the error if any)