Sales manager

➢ Conduct morning meetings with sales staff and set daily goals.➢ raised profits from avg $120,000 to $200,000+ ➢ implemented the 12 step program and train on a daily basis➢ Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained. ➢ Raised CSI level from below national average of 961 to 30 points above the national average ➢ By constant follow up with customers after the sale to make sure if they had any questions about their vehicle and ensure 100% satisfaction➢ Sales training with sales consultants.➢ Creating daily PNL reports➢ assisting the F&I department with finalizing deals.➢ Establishing positive relationships with customers.➢ Ability to empower and challenge sales agents of all skill levels to reach their full potential.➢ Assist sales agents with customer interactions and coaching them on the 12 steps to the sale

➢ Conduct morning meetings with sales staff and set daily goals.➢ Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained. ➢ Raised dealership CSI to the top 5 in the area out 50+ dealers➢Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly. ➢Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.➢Structured and negotiated deals, reviewed all contracts before funding, and assisted in getting tough contracts purchased by banks.➢Maintained full accountability of dealership traffic and sales staff.➢Implemented special finance program and trained finance department on how to maximize profits.➢Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.➢Managed used car reconditioning and Auditing all appraisals of trade-in vehicles. ➢Increased gross profit from $800 per copy to $2100 per unit and eliminated 200-600 day old units.➢Hold weekly meetings with sales team and daily meetings with Finance department ➢Hiring and monitoring the performance of sales staff ➢Training sales staff on 12 steps to the sale➢ Supervision of internet department. ➢ increased the internet sales by 25% generating an extra $65,000 in gross profit.

Sales Manager/Finance Manager/Sales Consultant ➢ Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.➢ Instruct staff on how to handle difficult and complicated sales.➢ by doing constant training we were able to increase sales by 60%➢ Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. ➢In the 11 years with CJDR i helped grow and promote 2 employees to Sales Manager positions and 1 Finance Manager➢ Staying in constant contact with lending institutes and building great relationships with them. ➢ By creating great relationships with finance companies i was able to increase the buying power with them.

Collect money from customers, make change, and record transactions on customer receipts.Listen to and resolve customers' complaints regarding products or services.Call on prospective customers to explain company services or to solicit new business.

Greet customers and ascertain what each customer wants or needs.Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Prepare sales slips or sales contracts.