Carlos Chitão Email & Phone Number

Toronto, Ontario, Canada

Responsible for the following activities:- Manage and negotiate the renewal of client contracts, ensuring timely and smooth processes.- Collaborate with the sales team to align renewal strategies and maximize customer retention.- Review contracts for compliance, identifying and addressing potential compliance issues.- Drive adherence to ILX's compliance policies while identifying upsell opportunities within client accounts.- Add value during contract renewals by simplifying processes and delivering an efficient, high-quality customer experience.

São Paulo, Brasil

Responsible for the following activities:- Assisting the client during their digital transformation process regarding their contract area, optimizing processes, reducing transaction time, and improving user experience.- Acting as a Hunter, focusing on prospecting and acquiring new logos.- Relationship management with C-Level executives.- Responsible for accelerating and developing existing client base, ensuring the implementation of best practices and promoting the portfolio of Agreement Cloud solutions.

Eldorado Do Sul, Rio Grande Do Sul, Brasil

Responsible for the following activities:- Global structure management, being responsible for the strategic and tactical management of the support services renewal team.- Management of Commercial and Enterprise accounts.- Leadership of a team of 12 people focused on delivering the best service levels.- Collaboration with key channels and distributors of Dell's channel program, developing and supporting their market route strategies.- Participation in the creation, implementation, and monitoring of the company's main service strategies not only in Brazil but also in Latin America.

Eldorado Do Sul, Rio Grande Do Sul, Brasil

Responsible for the following activities:- Leadership of a team of 12 employees.- Assisting the sales team in overcoming technical, bureaucratic, and procedural roadblocks.- Developing motivational campaigns.- Building relationships with key stakeholders in the company to establish alliances that facilitate daily activities.- Supporting representatives in achieving better individual results and advancing their careers by acting as a coach.- Participating in the implementation of new sales systems within the segment, which involved interacting with global teams to exchange best practices and identify region-specific needs.- Monitoring KPIs and other indicators post-implementation.- Acting as a backup for the Sales Manager, covering strategic meetings in Brazil and abroad.

Eldorado Do Sul, Rio Grande Do Sul, Brasil

Responsible for the following activities:- Managing support for a base of large clients.- Managing, maintaining, and renewing support services for DataCenter environments, with a focus on upselling.- Handling accounts with a high level of complexity in the Finance and Public sectors, participating in various projects and large RFPs.- Developing multiple channels and distributors within the business unit, conducting on-site visits, webinars, and training sessions.Key results:Received several Top Performance awards due to consistently achieving the proposed objectives.

Eldorado Do Sul, Rio Grande Do Sul, Brasil

Responsible for the following activities:- Working in the sales department within the Peripherals team, providing support to transactional clients who were seeking accessories and parts for their equipment.- Participating in the inbound and outbound team within the Small Business structure, aiming to meet customers' needs based on Dell's complete portfolio.- Creating projects to assist in their development.- Guiding clients in finding the best IT solution for implementing and/or upgrading their systems or databases.Key results:Received Top Performance and Team Player awards due to consistently delivering high performance while also supporting colleagues and partners.

Eldorado Do Sul, Rio Grande Do Sul, Brasil

Responsible for the following activities:- Providing technical support to Dell customers via telephone, chat, and email.- Assisting in the resolution of technical issues in desktops, laptops, projectors, and accessories.Key results:Promotion to Escalation Manager, where I handled critical first and second-level support cases that were not successfully resolved and needed to be analyzed by other departments within the company, such as legal and after-sales. My role was to ensure that escalated cases were resolved within the SLA determined by the company or regulatory bodies.

Master Of Business Administration - Mba, Business And People Management

Bachelor'S Degree, Information Technology

Ielts Preparation, English

Cultural exchange for the improvement of the English language skills.

Business English