I once heard in a company "if we take care of customers first, profits will follow" and it clicked. Taking care of customers has become the top priority in my business, and it helps make the difference. I am a strong believer in building relationships for life and making sure I represent my clients on their residencial or commercial real estate transactions, and guide them through the process.

Backed by a well-established company leading the industry with over 25 years of experience, I perform a comprehensive analysis of the market to assist clients with the process of selling/purchasing a yacht, locate and qualify a vessel and handle the negotiations. I strive for building long-lasting relationships with all my clients as I understand this is a key element to succeed in the industry.

Manage retail sales and service functions, with the primary goal of serving the customer's total financial needs, resulting in a greater market share Ensure the credit quality of the location, loan portfolio, establishing the credit limit and monitoring the credit performance of the banking representativesAsset leveraging to assist clients in structuring current debt and aiding cash crunchesImplement the delivery of sales strategies and motivating employees to meet and surpass the… Show more Manage retail sales and service functions, with the primary goal of serving the customer's total financial needs, resulting in a greater market share Ensure the credit quality of the location, loan portfolio, establishing the credit limit and monitoring the credit performance of the banking representativesAsset leveraging to assist clients in structuring current debt and aiding cash crunchesImplement the delivery of sales strategies and motivating employees to meet and surpass the branch's goalsAnalyze customer income documents and credit reports to evaluate payment capacity Show less

Establish rapport with customers in a very fast-paced environment, proactively selling protection packages and Rental Upgrades to meet branch goals and gain customer's trust and businessAssist in back office support to collect past due rentals and make routine customer satisfaction callsInvite insurance replacement customers to rent from Enterprise through marketing calls.Assist in improving ESQI (Enterprise Service Quality Index) to a 90% (previous 84%) by providing excellent… Show more Establish rapport with customers in a very fast-paced environment, proactively selling protection packages and Rental Upgrades to meet branch goals and gain customer's trust and businessAssist in back office support to collect past due rentals and make routine customer satisfaction callsInvite insurance replacement customers to rent from Enterprise through marketing calls.Assist in improving ESQI (Enterprise Service Quality Index) to a 90% (previous 84%) by providing excellent customer service and building strong relationships with customersHelped increase profitability up to an 8% in six months by aggressively marketing and relationship building Improved marketing practices and recovered lost accounts by setting target accounts and meeting with key business partnersTop Producer in Area R and made Top of Matrix in Region EE for overall Sales and ServiceTop Producer in Area D and Elite member for Region CC for three months in a row. Currently #1 Producer in Area D Show less

Generated sales of advertisement space of $800k per yearEstablished strong relationships with key target accounts at an executive levelDeveloped customer service skills making customers feel welcome into the officeDeveloped BTL media to businessesDesigned products such as "School Diary" to promote educational values such as Organization, Focus and Learning techniques.Developed marketing strategies that helped sell the products and services of the company

2007Created a strong and long-lasting relationship with all accounts, which helped reduce costs and increase profits.Demonstrated to work well as a member of a team helping maintain a positive attitude among team membersIncreased sales funnel by cold calling, telemarketing, lead groups, chamber meetings, among othersPromoted teamwork, integration and leadership events in order to establish and improve the company-employee relationshipIdentified existing corporate problems… Show more 2007Created a strong and long-lasting relationship with all accounts, which helped reduce costs and increase profits.Demonstrated to work well as a member of a team helping maintain a positive attitude among team membersIncreased sales funnel by cold calling, telemarketing, lead groups, chamber meetings, among othersPromoted teamwork, integration and leadership events in order to establish and improve the company-employee relationshipIdentified existing corporate problems and created strategies in order to solve them Show less