Carlos Delgado Email and Phone Number

Administration of the clinic and patient coordination, staff supervision; overseeing day-to-day management; developing and implementing promotions, social media and web page SEO, setting and monitoring budgets, handling communications; and making purchasing decisions. As Patient Coordinator, ensure that the patients have all the information about treatments, appointments, fees. Also assisting Patients with Hotel reservations, tours, transportation, etc.

Ensure that every day operations run smoothly and guests feel welcome. Control and report budgets, solving customer complaints, ensuring safety standards are enforced, assessing guest satisfaction, and developing actions to improve teaching techniques for the surf lessons, keep suppliers relationships. Provide guidance and supervision to kitchen, housekeeping, surf team, maintenance, spa and security. Earned recognition of clients on a consistent basis for excellent performance. Supervised a staff of 15 employees

Monitor the quality for the “prepaid card services” by creating reports to analyzed past, current and possible trends and recommending quality improvement opportunities. Work closely with cross functional teams, drive solutions to operational issues ensuring a global approach is taken for solutions. Foresting collaboration between the regions and central organizations.

Overseas all the marketing a communication material, establish alliances and negotiation processes with laboratories, sales optimization, promotional strategies by product, point of sales and laboratory. Introduction of new products, growth rate control, annual schedules for promotional actions, design of promotional seasons and opening of new points of sales.• Implemented a plan to improve the corporate image, increasing credibility and loyalty, which allowed an increase of 300% on investment in marketing and promotion, • Developed a training program for the sales staff and regents making possible to improve and standardized processes. • Designed the annual marketing plan, establishing implementation and productions costs, establish spends budget based on monthly sales, including the investment needed from the suppliers. It made possible to establish an annual calendar of marketing activities which improved the physical image of each Point of Sale.

Develop plan and initiatives that support the marketing and sales strategy. Participate in the setting of new and existing products, including analyzing information to help set the sales forecast. Support to the sales agents to generate sales growth and profitability. Participation and coordination of trade fairs, events and sponsoring activities

Supervise the activities of the customer services staff, providing technical assistance, trouble shooting within the work unit supervised, develop and implementation of corrective action plans based on the Balanced Scorecard management, payroll and others.

In charge of the marketing and sales channels (travel agencies and corporate sales). Develop of online sales strategies, website and search engine optimization.• Implemented the WEB 2.0 as a sales channel, improving online sales, website development and search engines optimization (SEO). It increased the direct sales channels which improving the revenue by saving the 15% to 25% discount given to the agencies.• Introduced to the market GLT as a new sales channel through strategic partnerships with companies and organizations aimed at this market, which led to the opening of this new market.